I downloaded the app thinking it would help me when I was working out in the field. Some of the places I work the phone service is sketchy, but I have to make calls and do computer work. when I downloaded the app I hit by once because it would be cheaper now it charged me $90 and the app will not work. It does not show up any net work connections. so therefore, it does not show any towers with the best signals.
Developer Response
Thank you for taking the time to share your experience with our app. We sincerely apologize for the issues you've encountered and the frustration this has caused you.
Let's address the concerns you've raised:
App functionality: We're sorry to hear the app isn't working as expected, especially in areas with limited phone service. The app should be able to show network connections and identify towers with the best signals. The fact that it's not doing so indicates a technical issue we need to address.
Offline functionality: It sounds like you need the app to work in areas with limited connectivity. Some features do require an internet connection. We'd like to ensure these are working correctly for you.
To help resolve these issues:
Please check if you have the latest version of the app installed. We've recently released updates that may address some of the problems you're experiencing.
Try uninstalling and reinstalling the app to see if that resolves the network detection issue.
If the problems persist, please contact our technical support team. They can guide you through some troubleshooting steps and gather more information to help resolve the issue.
We value your business and want to ensure you have a positive experience with our app. Please reach out to our support team so we can address the billing issue and work on resolving the technical problems you're facing. We're committed to making this right for you.
Thank you for bringing these issues to our attention. Your feedback helps us improve our app for all users.What a joke. Doesn’t list Carrier. Doesn’t show WiFi connection. For $69 a year, good luck at your cubicle in Silicon Valley…I’m in gods country and this isn’t a solution ) in the woods). Buh Bye.
Developer Response
Thank you for taking the time to share your feedback on our app. We appreciate all user input as it helps us improve our service.
I apologize that the app didn't meet your expectations, especially regarding carrier information and WiFi connection display. We understand these are crucial features for users in remote areas like yourself.
To address your concerns:
Carrier information: We're actively working on implementing carrier details in our next update. We recognize its importance for users in diverse locations.
WiFi connection display: This feature is currently under development. We aim to include it in an upcoming release to enhance connectivity information.
Pricing: We strive to offer value for the annual subscription. Your feedback on this is valuable and will be considered in our pricing discussions.
Rural coverage: We're continuously expanding our coverage to better serve users in less urban areas. Your experience highlights areas where we need to improve.
We'd like to learn more about your specific needs to better serve users in similar situations. If you're willing, please contact our support team with more details about your location and requirements.
Again, we apologize for any inconvenience and thank you for bringing these issues to our attention. Your feedback is crucial in helping us create a more comprehensive and valuable service for all our users, regardless of their location.It's incredibly smart guiding me to the nearest cell towers for optimal connectivity. The real-time signal strength indicator is a lifesaver, especially when I'm working remotely. I've noticed a significant boost in my streaming and download speeds
Developer Response
It's great to know that the app has helped you achieve better streaming and download speeds. We designed these features with users like you in mind, aiming to enhance connectivity in various situations.
We're constantly working on improving our app to provide even better service. If you have any other features you'd like to see or suggestions for improvement, please don't hesitate to let us know. Your feedback is invaluable in helping us enhance the user experience.
Thanks again for taking the time to share your positive experience. We hope you continue to enjoy the benefits of optimal connectivity with our app!Since using this app, my internet speeds have skyrocketed. This app ensures I'm always connected at top speeds.
Developer Response
Thank you! Thank you for your review, we are glad to receive nice words from our users. We work to ensure that you get only a positive experience.Easily find local cell towers and increase my internet speed soo much. Thank you
Developer Response
We appreciate your feedback and are glad the app helps boost your internet speed!I installed the Open Signal app, approved the 3 day trial (before getting charged $70 a year), opened the App and all I get is a map with a blue dot on my location. Watched some YouTube tutorials on the App and what I see in the tutorials is not what’s showing up on the iPhone. Tutorials even mention free. There are no options to move to other tabs or views. I wonder if this is a fake site mimicking Open Signal???? I’ve deleted my subscription… they’ve figured out how to bill you, you just don’t get any services. There are several apps in the App Store, I’ll try another one and delete Open Signal
Developer Response
Thank you for taking the time to share your experience with Open Signal. We're sorry to hear that you encountered difficulties with our app. We take all feedback seriously and would like to address your concerns.
1. App Functionality: The map with a blue dot showing your location is indeed part of our app's core functionality. However, there should be additional features available. It seems you may have encountered a technical issue that prevented you from accessing all of the app's features.
2. Tutorials and Free Version: Our app does offer a free trial period, but it's not entirely free. The tutorials you watched might be outdated or for a different version of the app. We apologize for any confusion this may have caused.
3. Subscription Concerns: We want to assure you that Open Signal is a legitimate app, not a fake site. We're sorry you felt the need to delete your subscription.
4. App Store Verification: Our app is verified and approved by Apple for the App Store. You can check our developer information and app details for confirmation.
We value your feedback and will use it to improve our app and user experience. We're here to help you get the most out of Open Signal. Cell towers are not where they say they are.
Developer Response
Thank you for your feedback regarding cell tower locations in Open Signal. We take accuracy very seriously and appreciate you bringing this to our attention.
There are a few factors that could contribute to perceived discrepancies in tower locations:
1. Data Updates: Our app relies on regularly updated databases. Sometimes, there might be a slight delay between real-world changes and our data updates.
2. Tower Types: Some towers may be smaller or disguised, making them less visible. Our app shows the general location, which might not always align with visible structures.
3. Signal Triangulation: The app uses various methods to determine tower locations, including signal strength and triangulation, which can sometimes lead to slight variations in pinpointed locations.
4. Carrier Information: We depend on information provided by carriers, which may occasionally be imprecise or outdated.
We're constantly working to improve our accuracy. Here's how you can help:
Ensure you're using the latest version of Open Signal for the most up-to-date information.
Use the in-app reporting feature to notify us of any specific discrepancies you notice.
Contact our support team with details about the incorrect locations, so we can investigate and update our database.
Your input is valuable in helping us maintain and improve the accuracy of our service. We're committed to providing the most reliable cell tower location data possible.
Thank you for your understanding and for helping us improve Open Signal.All I get when I open the app is a map.
There is absolutely no signal information that I can find!
0 stars. And they want how much money?
Developer Response
We appreciate your feedback and are sorry to hear you're only seeing a map without any signal information. Your experience is important to us, and we’ll take your concerns seriously. Please reach out through the app with more details, as it helps us understand and improve. Thank you for sharing!App is difficult to work.
Developer Response
We appreciate your feedback about the app being challenging to navigate. Your experience matters to us, and we want to improve it. If you could share more specific details through the app, it would really help us understand the issues better. Thank you for your input!Download and did not agree. Has a 3 day right to cancel. Didnt want to waste my time to see if it works. 0 stars.
Developer Response
Thank you for taking the time to share your experience. We're sorry to hear that you didn't find our app suitable for your needs.
We offer a 3-day trial period to allow users to explore the app's features without any commitment. If you haven't used the app during this period, you can request a refund through the App Store.
We value all feedback and continuously work to improve our app. If you have any specific concerns or questions, please don't hesitate to contact our support team. We're here to help and would be happy to address any issues you might have encountered.
Jac 2275
DriftlessUpset
jennyjacksonnn
realjohnnywhite
Hotblondie247
RobH912
DBe11
SaltySal
TxVa
Bill Barr