Haven’t been able navigate the app at all, frequent frozen screens and complete crashes. Quite happy with the app before, now feel stuck. Especially since most websites push you to the app.
Developer Response
Hi, we're sorry to hear you're having trouble logging in. We'd love to assist you with this! Could you please email us at appsupport@zenchef.com with more details? We're here to help and will work on resolving the issue for you. Best,The Zenchef App TeamI made a reservation for a restaurant in Aruba and only had an email confirmation. I then had to add that reservation manually to my calendar. I was hoping I can get a better XP through the app, but cannot input the reservation ID I got in the email anywhere in the app. I was hoping I could do this so that the reservation got linked to my account and become viewable on the app.
Developer Response
Hi, thank you for your feedback. We're sorry you're disappointed with our app. Did you know you can add your reservation to your iCal? You can always contact us via the app or by email at appsupport@zenchef.com with more questions. Best, The Zenchef App TeamI downloaded the app after making a reservation. No matter how I sign in the app is stuck with this stupid never-ending animated heart emoji and I cannot get out of this one screen. I tried to uninstall and reinstall the app and I get the same issue all over again. How hard can it be to simply sing in and see a reservation I made? Now, I haven’t received a confirmation email of my reservation, and I cannot successfully get the app to work to see it online. What a huge waste of time for an app that should be simple. I’m not an idiot when it comes to using apps and an iPhone. This is simply a horrible app.
Developer Response
Hi, we are sorry to hear you had trouble during the app onboarding. We are able to help you further, don't hesitate to contact our support through our chatbot or via email at appsupport@zenchef.com.
Many thanks, the Zenchef app team
Really not pleased with the app. You can’t change or cancel a reservation. They tell you to call the restaurant. And I only had a data plan in Europe not phone access. You’re forced to use it if the restaurant requires it but this is a deal killer for me.
Was fine to book a reservation. But don’t change your plans!
Developer Response
Hi Scott, I'm sorry to read you had trouble changing or canceling your booking when reaching our support. Certain change and canceling windows are dependent to the restaurant. If you would like to contact us for further help, we'd be happy to assist at appsupport@zenchef.com. Best, the Zenchef app team
The magic link it sends to login does not work. It does not open the app, only the web page.
Furthermore in my profile I entered the phone number I made a reservation with (because I was forced to use AppleID to create an account) and the app could not send reservations I had made.
Horrifically frustrating.
Developer Response
Hi, we are sorry to hear you are having such troubles with the magic link. In order to investigate this further and most importantly allow you to sign-in and continue making use of the app, we would like to hear exactly which link you are using along with a screen recording. Could you send this information to appsupport@zenchef.com.
Many thanks, the Zenchef app team
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