Terrible
Zapp is hands down one of the worst delivery apps I’ve ever used. It’s completely unreliable, and I’m beyond frustrated with their service. Every time I place an order, they never have drivers availabl! I’ve waited for what feels like forever, only to find out my order is either delayed indefinitely or won’t even arrive. What’s the point of a delivery app if they can’t actually deliver?
Their whole system is useless. The app might look nice, but that means nothing when your food or items never show up. You’d think a delivery service would prioritize getting drivers on the road, but not Zapp. It’s a total waste of time, and I’m angry that I even bothered downloading it. Avoid it unless you want to be disappointed and left waiting endlessly for an order that may never come.
Their whole system is useless. The app might look nice, but that means nothing when your food or items never show up. You’d think a delivery service would prioritize getting drivers on the road, but not Zapp. It’s a total waste of time, and I’m angry that I even bothered downloading it. Avoid it unless you want to be disappointed and left waiting endlessly for an order that may never come.
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Response from developer
Hi Sam - this is Nav, CEO at Zapp. I’m really sorry about the experience you’re describing, it’s not at all what we want any of our customers to have and I can only apologise. I am sorry to hear that you experienced some delays and issues with the timing of your deliveries. If you could kindly send me an email to ceo-office@justzapp.com with more details about what happened, I will ensure my team looks into it as a priority. They will make it right for you and ensure the appropriate actions are taken so this doesn’t happen again (to you or to others). Thank you for your valuable feedback and for being a Zapp customer 🩵
