Leave a Review Smart Shades 2.0
Need schedule time offset
I’m requesting the ability to set an offset to sunrise and sunset
ie: sunset +/- (x) hours (x) minutes
That way I can request my shades to close 2 hours after sunset and open 20 minutes before sunrise.kid-zip
the app dosent work
only allows one person to connect to the hun so i have no control over my window shades but someone else i live with does. dont get this it's really dumb everyone's right it's just broken. the account verification code it emailed to me was labeled a forgotten password code so.... yeah really broken on all frontsShow lessHera21
Cannot get the app to function
I’ve had my shades for about 2 weeks, and despite checking back daily, deleting the app, re-downloading it and signing in every time, it will not advance past “gathering your data’ rendering the app unusable. I’ve called several times about this and every time I hear, “they are aware of it and will be pushing an update to fix it.” I would love to make this a five star review, but I need to be able to use the app first.Show lessWeirEverywhere80
App is terrble
What is the point of having “scenes” and “schedules” when they do not function ?!?! The up and down buttons work and the tilt bar works but that’s it! Why have features that don’t work?!?!? Horrible Horrible ☹️Medic2909
Exceptional Customer Service
If you have the opportunity to work with Robyn Heine (designer), Mario Saldana (installer), Della McCay (motorization expert support) and/or Andre Comitre (tech support), consider yourself blessed. Robyn was a phenomenal designer and got me exactly what I needed. Mario fit everything beautifully in my home. I had issues with the app connecting with my eero system and Della and Andre were relentless in their pursuit for a resolution. A company can be made on its tech, user experience, or affordability, but few things are a proxy for how a customer feels than the way the company treats its customers. On that point, my experience has been second to none. Cannot say enough about these folks and how they treated me. Five star people all the way.Show lessUlibre
Great Customer Service
I chose Smith & Noble bc they have great fabric options. I bought the smart shades. I think they’re tricky to program, but, Della in customer service was very knowledgeable and patient. Her follow up is great too. Also, a few of my blinds were too short. Jeannine was prompt and friendly in the re-order and making the return process easy. I was relieved they took care of it with no issues. I was appreciative that S & N has superior customer service and bc of it I will remain a loyal customer!Show lessLgthegiant
Great Customer Support
Very patient in helping me set up Alexa commands. Took 2 sessions to get everything right, mostly due to issues on my side. One of the better customer support personnel that I’ve dealt with in last 30 years.smartshadeuser
Quirky at first but great tech support!
Although I had trouble pairing my motorized shades to the smart hub at first and also setting the schedules, the tech support was fantastic. She took the time to walk me through all of my issues and get everything set up just the way I wanted. She was very thorough in making sure we didn’t end the call until we confirmed every shade was set to my liking!Show lessmegtarp
Developer Response
Thank you for your feedback. We are glad to hear you had a positive experience with our tech support team. We hope you continue to enjoy your Smith & Noble Smart Shades!Needs Work
I bought the hub to go with the a top/down cellular shade. I love the shade, but the app and hub needs a ton of work.
The following issues.
1. The app is called smart shades 2.0. Unfortunately this adds an autocorrect to iOS so now whenever I type 20 I get a 2.0, so frustrating.
2. When linked with Alexa if I say open the shade, it works fine, However close the shade doesn't actually close the shade, the bottom rail goes all the way down, and so does the top rail. Thus all of the material is at the bottom of the shade.
3. Favorites, Maybe a potential solution to #2, but I can't for the life of me figure out how to activate a favorite via alexa.
4. Would love to see an API to add my own integrations, or better yet a Home Assistant Plugin so I don't have to use your app.Show lessellinj
Good app, one request
So the app has worked great with my roller shades. I’ve only lost connection once and I think that was due to power outage and just required restarting the hub.
Could you add the ability to automate these shades through Apple? Right now this app cannot be controlled through the shortcuts / automation feature from apple. It would be good to add the shades to scenes since I use iOS. Thanks!!Show lessHairyGori11a
Developer Response
Thank you for your feedback. We are glad you are enjoying your Smart Shades. We continue to update our App and Hub to improve the user experience and appreciate your feedback regarding Apple Home Kit compatibility.
