You sell so many products that are dependent on this app yet you ignore the fact that the app is useless. Your products are fantastic, when they work, please invest the time and money on app developers that can make your products usable.
People in the aquarium hobby talk. Products become popular by word of mouth. You have great products at an affordable price but because the app renders them useless people only talk negatively about your company. Do yourself a favor and focus your efforts on app development. Look to other companies for inspiration if you have to but, for the love of fish, DO SOMETHING or your business will die.
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