This product and app are a waste of time.
As others said, the bluetooth mouse works for less than a second and then stops working. Waste of time and money if they cant support their product.
Dog camera
I’ve used both the purrsite mini and the purrsite 360 for about a year to check on my dog when I’m not home and both have worked great. Set up was very easy and customer service is great. There was a technical issue with the app yesterday and customer service got back to me very quickly and even sent me a follow up email when the issue was resolved.
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Frustrated
I’m finding the app not user logical. The feed timer is confusing. I would like to schedule on a calendar format using feeding times instead of the H and M format?? The QR code in manual just takes me to a marketing page and the help centre had no answers to my questions.
I hope the app designer will review this.
I hope the app designer will review this.
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Poor user interface, needless requirements to share personal data
Requires pet data to add a device, but then is unable to save the pet data. Extremely frustrating to use with no work around.
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App
Smart Mouse Bluetooth Connection Error
I got the smart mouse which is controlled through the app. My first purchase would continually disconnect from Bluetooth, I emailed and suggestions were very unhelpful. Eventually told to go back to the store to get a new one because they had none in stock. Got a new one and the same issue persists. I can control the mouse form the app for a single move and then it stops working before I have to reconnect it.
Until this issue is fixed not worth the time or effort.
Also, you HAVE to register your pet, not a huge deal, but annoying.
Until this issue is fixed not worth the time or effort.
Also, you HAVE to register your pet, not a huge deal, but annoying.
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Security concerns
Other apps can connect to these cameras. I couldn’t get this app to connect to my camera and someone helping me used an entirely different app and gained access to my camera in 1.5 min and only scanned their phone!!! I have this camera on my back porch to watch over my dogs when I’m inside and they want to be out doors. Now knowing just anyone can connect and maintain access to the cameras is EXTREMELY disturbing!!! The app is trash and has been since the last update and it kicked off some of my devices and now will not let me re connect them. Huge waste of money huge privacy concerns and waste of time. Do not use this company!!!!
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Can’t zoom in anymore?
I can’t zoom in anymore since last update, seems like they took it away this feature.
Lasted about a year…
I wish I had read the app reviews before purchasing this company’s products. Not only did they send me the wrong item (completely different, much cheaper water fountain than the one I bought; didn’t replace or reimburse me) the model I originally bought was suddenly “discontinued.” My first water fountain malfunctioned and broke after six months of use. Pet feeder randomly stopped working, notifications are rarely accurate, I have been trying to restore my feeder’s functions since January. I have been manually feeding my cat and having to pay for extra help taking care of her to make sure her feeder doesn’t randomly stop working when I’m out of town (more visits per day). The app randomly logs you out and stops notifying you—you won’t know what you don’t know. I used to be able to see my cat on video (although the main function for the product had stopped working at this point) but that no longer works either. IF YOU LOVE YOUR PET, CHOOSE RELIABLE PRODUCTS FROM ANOTHER COMPANY.
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Notifications stopped
It was simple and working fine until it stopped. I just need to be notified when my cat decides to eat. The app is recording notifications but not sending them to my phone suddenly. This was just before the latest update.
After some time the support folks got this working for me again. Seems to work great, thanks.
After some time the support folks got this working for me again. Seems to work great, thanks.
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