Unable to reach product support for 6mo’s
I am extremely disappointed with Trint and the lack of customer support that they provide. I purchased this tool with high hopes of being able to easily transcribe my audio and video files. However, as soon as I made the purchase, it became evident that Trint was only interested in taking my money and had no intention of providing any support after the sale.
I have reached out to their customer service team multiple times, but each time I have been met with automated chatbots and no real help. It's frustrating to know that they only want your money and have no interest in ensuring that their customers are satisfied with their product.
Furthermore, the tool itself is not intuitive, and I found it difficult to use. Even after spending hours trying to figure it out, I was left with poor quality transcriptions that were unusable.
In summary, I would not recommend Trint to anyone. The lack of customer support and poor quality of the tool is simply not worth the price they charge. It's clear that Trint only wants your money and has no interest in providing any real value to their customers. Save your money and look for alternative solutions.
I have reached out to their customer service team multiple times, but each time I have been met with automated chatbots and no real help. It's frustrating to know that they only want your money and have no interest in ensuring that their customers are satisfied with their product.
Furthermore, the tool itself is not intuitive, and I found it difficult to use. Even after spending hours trying to figure it out, I was left with poor quality transcriptions that were unusable.
In summary, I would not recommend Trint to anyone. The lack of customer support and poor quality of the tool is simply not worth the price they charge. It's clear that Trint only wants your money and has no interest in providing any real value to their customers. Save your money and look for alternative solutions.
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Response from developer
Hi Shrewd_Solomon, I'm sorry you haven't had the best experience using Trint. Thank you for your feedback, we really appreciate it. I want to assure you that we care about you experience using our product, and if your messages weren't responded to by an agent, this wasn't by design. It would be great if you could email us at support@trint.com and let us know the email address associated with your account, as well as any concerns and issues that you've had while using the app. We can then look into this for you and do our best to help. All the best, Olga
