Unable to reach product support for 6mo’s
I have reached out to their customer service team multiple times, but each time I have been met with automated chatbots and no real help. It's frustrating to know that they only want your money and have no interest in ensuring that their customers are satisfied with their product.
Furthermore, the tool itself is not intuitive, and I found it difficult to use. Even after spending hours trying to figure it out, I was left with poor quality transcriptions that were unusable.
In summary, I would not recommend Trint to anyone. The lack of customer support and poor quality of the tool is simply not worth the price they charge. It's clear that Trint only wants your money and has no interest in providing any real value to their customers. Save your money and look for alternative solutions.
Response from developer
Hi Shrewd_Solomon, I'm sorry you haven't had the best experience using Trint. Thank you for your feedback, we really appreciate it. I want to assure you that we care about you experience using our product, and if your messages weren't responded to by an agent, this wasn't by design. It would be great if you could email us at support@trint.com and let us know the email address associated with your account, as well as any concerns and issues that you've had while using the app. We can then look into this for you and do our best to help. All the best, Olga
copy/paste not working
Response from developer
Hi lentildal, Thank you for your feedback, we really appreciate it. We are pleased to inform you that we have now implemented the feature mentioned in your review- you can now export files in different formats and also copy/paste should work better. Your feedback has been invaluable in helping us improve our app, and we hope this update enhances your experience. If you have any further suggestions or encounter any issues, please don’t hesitate to reach out to our support team. Thank you for your support! Best regards, Tamara
