Dear Support Team,
I'm writing to express my concern about an issue I encountered with the Muslima app. After downloading the app and creating a profile, I was surprised to find an error message the next day stating that my profile had been suspended. When I logged in, I received a notification that my account had been permanently terminated due to suspicious activity.
I'm confused and disappointed, as I only downloaded the app and created a profile. I didn't engage in any unusual behavior. Could you please clarify what constitutes suspicious activity in this context and explain why my account was terminated.
Developer Response
You are welcome to visit our Privacy Statement to find out how we collect and use your personal data. If you have further concern of your account, you are welcome to share additional information at https://www.muslima.com/en/general/contact Horrible, they targeted me for no reason and locked me out and customer service didn’t even explain the reason why.
Developer Response
Hello,
I'm sorry to hear that your account was deleted from the site. Please be aware that we use automatic moderation to assist with profile screening, which may have impacted your profile. To resolve this, could you kindly get in touch with our Customer Support team for a speedy resolution?
Vera
This app isn’t normal. You are able to view matches day 1. Then when you try to log back in it says your account has been terminated and you must send a photo of your drivers license in order to protect your account. That sounds like a scam within itself! No app should be asking for PII. I work in technology and this app seems like a scam seriously. I even tried to create a new account and I got the same error. How can my account be terminated if I’m in the process of creating a new one? Very suspicious and seems like they want your info themselves for scam and identify fraud. Dont waste your time with this app.
Developer Response
Hello
I'm sorry to hear that your account was deleted from the site. Please be aware that we use automatic moderation to assist with profile screening, which may have impacted your profile. To resolve this, could you kindly get in touch with our Customer Support team for a speedy resolution?
VeraForcing people to lose connections unless you pay is ridiculous now some people messaged and it allow me to chat but the majority I couldn’t chat with kinda anoyyed me most dating apps allow you to chat once u got a match i feel this a money grab …
Developer Response
Hello Markeyvis
Our site works in a way that at least one member has to pay in order to communicate with each other. As a Standard member, you can read/reply to messages from other paying members in addition to that you can explore the site and see if we meet your needs before becoming a paid member . With a paid membership, you will enjoy unlimited communications with any member during your membership period for one flat fee.
VeraCreated an account, was on it for maybe half an hour until it logged me out out of nowhere. I try to log in, but I forgot my password. The forgot password page says a link will be sent to my if I have an account. I’ve been trying everyday for like the days now to reset my password, but I still haven’t received a link. So I tried to create a new one with the same email, but it says it recognizes my email as having an account. I’ve checked everywhere, including spam, and I still don’t have a link to create a new password. 🫠
Developer Response
We are very sorry for the issues you're experiencing with your account. Kindly reach out to us via our contact page, and our support team will assist you promptly.Well well
First of all the membership fees is too high
Secondly too many fake accounts
You call yourself a Muslim but then you discriminate if your Preference a good husband or wife, that is legit most people here oh my preference must be black white or middle eastern or etc. are you serious
Example fake profile why are you so ashamed if you are American and living in America just say it don’t make people believe you are in America while you’re living somewhere else
Stop lying about who you are
Is Allah who created us all and make different tribal so we can understand each other by our interactions with each others
The bottom line is this people need to stop the lies and pretending to be someone else other themselves
Asalam arlikum
By the way I am not a victim by all means
Alhamoudallah
Developer Response
Thank you for taking the time to give us feedback, we value your input as well as suggestions.
We offer a range of membership plans tailored to different budget needs. Please reach out to us for a detailed look at all the options available.
We are sorry that you have found members on the site who raised concerns against our lovely community. The security and safety of your interaction on the site is our top priority. We also encourage members to be accurate when providing information on their profiles. If you're concerned about another member, please use the Report Abuse feature on their profile to report them so we can further investigate.This app is full of scam girls. I got scammed for 24k through this app. I know bunch of people got scammed for 31k and 10k. The girls are real but they work for scammers. Don’t come near it.
Developer Response
Thank you for you feedback, we are sorry to hear about your experience. Your safety is paramount to us, and we encourage you to report any suspicious activity by using the Report Abuse feature on the member's profile. We take every report seriously and will investigate promptly.This app is literally a cash grab, Im sure there are real profiles but you'll never know if you don't pay an absurd amount of money just to be able to message! You can send one message and then it will tell you the person cant see it because they are on a "standard account". Likewise if you are on a standard account you cant see messages sent to you... and you will get hit with a number of messages to bait you into paying but they aren't real. Wasted my time making a profile just to be met with an imge of a lock. smh
Dont waste your time responding with some "please email us", no. Thats why Im leaving a review. How about giving us the ability to use the app without having to spend so much money. Unless the whole premise is fraudulence.
Developer Response
We value your input and understand your concerns. As a Standard member, you can read/reply to all messages from other paying members. With a paid membership, you will enjoy unlimited communications with any member during your membership period for one flat fee. While our basic membership is free, we offer a premium option for added benefits. Your subscription fee supports our anti-scam team, regular updates, and round-the-clock support. It's an investment in your satisfaction. We're committed to excellence, and your payment enables us to deliver just that.What’s the point of starting a Islamic Dating For Marriage app and there are so many unverified accounts and the cost to an upgraded member is exorbitant compared with tinder for example. I doubt Muslims started this app
Developer Response
We appreciate your feedback! While our basic membership is free, we also offer an enhanced paid option. This premium membership allows unlimited communication with any member throughout your subscription, ensuring a seamless experience. Our membership can include different services such as advanced matching algorithm, translation service or profile highlighting.
Cupid Media is a large online dating company that has been operating since 1999 and has over 25 million customers worldwide. We are based in Australia and operate in all major markets, including North and South America, Europe, Asia Pacific, Africa, and the Middle East. Cupid Media complies with local consumer law in all markets where we operate.
Our company places great importance on providing a high quality service while protecting our customers from any fraudulent behavior by any of our members.
To find out more about our company please feel free to visit our website cupidmedia.comThese guys don’t know what they are doing. They may charge you, then delete your profile, the good luck to get your money back.
Developer Response
Refunds will be processed under our refund policy. Please contact us under https://www.Muslima.com/en/general/contact and provide your account details so we can further assist you with your profile and refund request.
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Markeyvis
Lampairpurifierfoot
All grace due to Allah
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Hachi sama
Imperial Noble
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