The app needs lot of improvements, right now they have an In App purchase special and my transaction won’t go through, “We’re sorry, an unexpected error has occurred”
Developer Response
Hello Lovingfunmom, please contact our Customer Service Department directly by sending an email to info.us@tous.com to resolve the matter personally.
Thank you very much,
Customer Service I make all my tous purchases with this app and is working perfectly, I receive all my products in time and perfect condition
Developer Response
¡Gracias por compartir tu experiencia con nosotros 😊!
Un saludo,
Departamento de Atención al Cliente.Live the new improvements… so excited❣️
Developer Response
Thanks Yaya@78PR, for sharing your experience with us 😊!
Best regards,
Customer Service TeamAlthough it’s good, it needs features like “PICKUP IN STORES” and choose your preferred store. There is something wrong with the notifications, every time I try to choose to receive them it gave an error. It’s not my phone because I allowed to receive notifications. Also, it can be helpful to view the inventory in stores. I am a big fan of TOUS and I expect good things on this app. Good luck team!
Developer Response
Hello LaEspaniola, thanks for your comments. In order to help you, we recommend you to contact our Customer Service by sending an email to info.us@tous.com. Best regards.On the phone number, where I'm from there are two area codes: 787 & 939. For anyone who has a 939 number it will not let you register, it says "phone field number must be filled" and it was filled....
Developer Response
Good morning okcardid, thank you for passing on your comment and giving us the opportunity to improve.
In order to assist you, please, contact our Customer Service Department directly by sending an email to info.us@tous.com to resolve the matter personally,
Best regards.
I love this app. Great pics and love the discount promo’s that can be found during certain times of the year. Obsessed with the unique styles!!
Developer Response
Thank you so much for your comment, Hickupnorth! ☺Open packages arrive, they have poor shipping packaging
Developer Response
Hello Jcldmc, thank you for passing on your comment and giving us the opportunity to improve.
We are extremely sorry for the situation you have experienced.
Please, contact our Customer Service Department directly by sending an email to info.us@tous.com to resolve the matter personally.
Best regards,
Customer Service Team.Love it
Developer Response
Thank you so much for your comment! BR, Tous TeamLove it
Developer Response
Thank you so much for your comment! BR, Tous TeamLove it!! Love it !! Love it!!
Lovingfunmom
Tous app
Yaya@78PR
LaEspaniola
okcardid
Hickupnorth
Jcldmc
Nishala1
lachina74
