Customer service
Their customer service is very poor. I ordered a gift for my husband, and the package was supposed to be delivered within 5–7 business days. They also use a very unreliable carrier. The carrier’s website indicated that the package had been delivered, but Mango only sent me a notification about the delivery two days later. On both days, I didn’t receive my package.
When I tried to reach out to customer service (which is only available via text), it was very frustrating because the input box doesn’t allow a whole sentence to fit. Most of the time, they don’t respond, and when they do, they are disrespectful and seem eager to dismiss your concerns. When I reported that I didn’t receive my delivery, they simply offered to send a replacement without providing an option for a refund. Moreover, when they sent me a notification about the replacement, they failed to include a tracking number.
When I tried to reach out to customer service (which is only available via text), it was very frustrating because the input box doesn’t allow a whole sentence to fit. Most of the time, they don’t respond, and when they do, they are disrespectful and seem eager to dismiss your concerns. When I reported that I didn’t receive my delivery, they simply offered to send a replacement without providing an option for a refund. Moreover, when they sent me a notification about the replacement, they failed to include a tracking number.
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Luisa Moncada
The app is very slow and often does work. So much so that when I wanted to take advantage of the 30% off discount available for Memorial Day it was frozen all day and I could not. When I called the next day to ask to have the code honoured I was told no because I didn’t have proof. Terrible experience. Very disappointed.
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Response from developer
Hi. We greatly value customer feedback, and thank you for sharing your comments. Kind regards.
Promotional offer MNG30
I received an email to advise that MNG30 providing 30% discount on all purchases and I wasn’t able to apply the offer even though it was within the time frame. Online assistant was useless
Response from developer
Hello and sorry to hear this. We kindly advise you to contact our Customer Service team so that they may further assist you with your enquiry. Please note that all information regarding how to contact us can be viewed via the "Help" section of our webpage www.mango.com. Kind regards.