Warning: This company gaslights you and is not trustworthy.
I purchased a Circular ring hoping to track my sleep and daily activities, but what I got was a defective product and a customer service experience that can only be described as a nightmare. Here's a detailed timeline of my frustrating journey:
Timeline:
May 7, 2024: I reached out to Circular Customer Support for the first time, explaining the issues with my ring not reporting sleep data and the alarm not going off.
May 10, 2024: Maxence from Circular responded, asking me to place the ring on the charger and follow some basic troubleshooting steps. Despite following these instructions, the ring continued to malfunction.
May 13, 2024: After several failed attempts to fix the issue, I was told to let the battery deplete completely and then recharge it. Again, this did not resolve the problem.
May 28, 2024: I reported that the ring still had issues after following all the suggested steps, including a factory reset and reinstalling the app.
June 5, 2024: I was asked to download the NRF Connect app to help diagnose the connection issue. Despite following these instructions, the ring continued to fail.
June 11, 2024: I updated the firmware and app as instructed, but the ring still showed no data and had battery issues.
June 14, 2024: I was informed that they have a 14-day return policy, which I had already exceeded, and was offered a partial refund. This was unacceptable given that the product was defective from the start.
June 25, 2024: I continued to report the same issues, but received no meaningful help. The ring would sometimes connect, but no data was recorded, and the battery drained rapidly.
July 14, 2024: After nearly three weeks with no resolution, I felt completely gaslighted by their customer support. Despite promises to escalate my case to their technical team, no real action was taken.
July 15, 2024: I was told again that the decision to replace the ring rests with their technical team, but it was clear they had no intention of actually replacing it.
August 18, 2024: I once again reached out via email to support. The reply the next day was another gaslighting message: "Thank you for your message. We're just waiting for our technical department to get back to us with the following information. Rest assured, if we cannot find a solution for your ring, we will replace it. I'll get back to you once I've heard back from the department concerned."
Conclusion:
Circular's customer support is not only unhelpful but also deceptive. They string you along with false promises and never actually resolve the issue. I have been patient and followed every single troubleshooting step they suggested, but the ring remains defective, and they refuse to replace it.
If you're considering buying a Circular ring, beware. The product is unreliable, and the company will gaslight you instead of providing genuine support. Save yourself the frustration and look elsewhere.
Final Warning:
Do not trust Circular. They have no intention of standing behind their product or helping their customers. This has been the most disappointing and infuriating experience I've ever had with a tech product.
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