Leave a Review Circular Ring
Do not buy the ring!
The ring worked for an about a month, then several software upgrades came and bricked the ring. I have gone back and forth with customer support for several weeks. They are in France and only respond every 24 hours. They also give excuses and always tell me to drain my rings battery over 2 to 3 days and recharge. I believe this is just a delay tactic they use. Would not recommend!Show lessDkextreme
A Nightmare Experience: Does Not Honor Warranty On Defective Products
Warning: This company gaslights you and is not trustworthy.
I purchased a Circular ring hoping to track my sleep and daily activities, but what I got was a defective product and a customer service experience that can only be described as a nightmare. Here's a detailed timeline of my frustrating journey:
Timeline:
May 7, 2024: I reached out to Circular Customer Support for the first time, explaining the issues with my ring not reporting sleep data and the alarm not going off.
May 10, 2024: Maxence from Circular responded, asking me to place the ring on the charger and follow some basic troubleshooting steps. Despite following these instructions, the ring continued to malfunction.
May 13, 2024: After several failed attempts to fix the issue, I was told to let the battery deplete completely and then recharge it. Again, this did not resolve the problem.
May 28, 2024: I reported that the ring still had issues after following all the suggested steps, including a factory reset and reinstalling the app.
June 5, 2024: I was asked to download the NRF Connect app to help diagnose the connection issue. Despite following these instructions, the ring continued to fail.
June 11, 2024: I updated the firmware and app as instructed, but the ring still showed no data and had battery issues.
June 14, 2024: I was informed that they have a 14-day return policy, which I had already exceeded, and was offered a partial refund. This was unacceptable given that the product was defective from the start.
June 25, 2024: I continued to report the same issues, but received no meaningful help. The ring would sometimes connect, but no data was recorded, and the battery drained rapidly.
July 14, 2024: After nearly three weeks with no resolution, I felt completely gaslighted by their customer support. Despite promises to escalate my case to their technical team, no real action was taken.
July 15, 2024: I was told again that the decision to replace the ring rests with their technical team, but it was clear they had no intention of actually replacing it.
August 18, 2024: I once again reached out via email to support. The reply the next day was another gaslighting message: "Thank you for your message. We're just waiting for our technical department to get back to us with the following information. Rest assured, if we cannot find a solution for your ring, we will replace it. I'll get back to you once I've heard back from the department concerned."
Conclusion:
Circular's customer support is not only unhelpful but also deceptive. They string you along with false promises and never actually resolve the issue. I have been patient and followed every single troubleshooting step they suggested, but the ring remains defective, and they refuse to replace it.
If you're considering buying a Circular ring, beware. The product is unreliable, and the company will gaslight you instead of providing genuine support. Save yourself the frustration and look elsewhere.
Final Warning:
Do not trust Circular. They have no intention of standing behind their product or helping their customers. This has been the most disappointing and infuriating experience I've ever had with a tech product.Show lessIssaquah Alps
Horrible! Do not buy
First I bought the ring and had to wait for at least 9 months to receive it. I’m now on my 3rd ring since the other two became non-functional. Their technical team does not address issues, rather too busy trying to add more features so it takes over a month for them to realize and acknowledge that the ring is “broken.” Now the app won’t even open and it’s been two months since that occurred. You’re better off with Oura!Show lessAltaAmy
Amazing
A great tool to monitor everything about your well-being. In particular to track stats when you’re on a regime to see what effect various lifestyle changes are having on your stats.Divine Tours
Poor performance
I had to wait almost 6x months to get the ring in my hands. No more than 1.5 month since I received it and minimum I have had removed/ installed the apps due to poor sync with the ring. All in a sudden a software update came up, since then i have not been able to get my ring paired and working. Fed up honestly speaking. Wasted moneyShow lessR8AG
App needs work
The syncing process is so long and when I come off the app because it’s taking long, the process begins all over again once in go on the app again. Ring itself is comfortable to use but app needs workspgeo1
good
👍Naqashihsan
DO NOT WAIST YOUR MONEY
DO NOT BUY THIS RING. ITS USELESS!
Ordered ring 16 Nov 2024
Ring delivered 4 March 2024
1st Complaint 4 April 2024
26 June escalated because ring still not working
Ring worked for just over 2 months then started to CONTINUALLY lose connection with phone. It stopped holding a charge. Failed to collect data
The ring spent more time being reset or recharged than it did on my finger!
The (beyond help) desk only told be how to reset the link, make sure ring light flashed when charging (each of which I knew from reading!!) then told me to download nRF app but not what information they wanted- though in 8 days the app could only see the ring twice!
I asked for a replacement then a refund. 13 July - They refused saying I had the ring too long (<100 days - though it’s not worked for 25 of those!)
DO NOT WAIST YOUR MONEY!!Show lessCOOPSUK2000
Not so nice
Great ring & app. When it works.
With every upgrade to the app my ring stops connecting. So very annoying. Once it had to be completely recalibrated. I had lots of contact with the helpdesk. They were very nice but not helpful. Lost all my old data. With this recent update, it is not connecting. Again.
My concern is that I will have to recalibrate again. Then I will trash it.
The battery on the ring has also gone way down. It was 2 - 3 days. Now it barely holds for 24 hours.
Great ring with good data, when it works.Show lessmenoch3
Useless as long term fitness tracker
The app crashes after ever update and erases workout data (even saved) and any other data that hadn’t yet any time to sync. If you are trying to use this track longitudinal trends, it is useless. When it works, it’s fine, it just doesn’t work about 30% of the timeDartwo
