After placing an order for a few bracelets, i contacted the company to inform them that i couldn't get the “10% off” button to work, just to let them know of the bug. Jerhu, from their customer service team, git back to me within 24 hours and gave me the discount, refunding the difference to my account! I was not expecting this at all when i contacted them, i just wanted to let them know about the bug, but this outstanding service will absolutely make me buy from them again! The cause that they are for is awesome on its own, but the genuine kindness they have all around is unbelievable!
I got the bracelet at Hawaii and I saw that it mentioned tracking and I was extremely confused about what they meant by it… but then I searched it up and read some information on the bracelet and website for Fahlo! I was torn between the sea turtle the shark and the dolphin, since they only had sea creatures in the Gift Shop. Since my favorite animal is a dolphin, I chose the dolphin bracelet but then I was torn between which design of rock to take! I finally made my choice and all of this was so worth it. Overall, it works so well, you can buy every animal that they provide in their program and your animal should have a name, weight, some info, it’s endangered status, its biggest current threat and much more!!! I really recommend this product for people! Thank you so much Fahlo for creating this and it has helped me in a certain way, bond with my animals! Bye!
I absolutely loved this. My son got me an elephant for Christmas so I recently bought 4 more. I logged in to track the new animals and the app isn’t working correctly. It says to click and drag. It won’t drag. You supposedly can scroll up to see the animal profiles but it won’t scroll. Two of the animals are no longer traceable? I sent them a help ticket and am awaiting response. I would not download or purchase until this is figured out. :( As a side note, the pictures included in the above advertisement is the old version. It was awesome. That’s why I bought 4 more. People complaining about why it’s not a current location is because it’s delayed due to poaching, people trying to find their animal, etc. That is explained on the card they should’ve received and on the animals profile (if you can get to it with the new update. I was not able to get to their profiles now) I tried turning my phone on/off. I deleted the app and re-downloaded and still no success. …
**** UPDATE**** I did reach out to customer service and they were able to get the app going like I’m used to. Amazing and fast customer service! I know I’ll be getting more in the future. And it’s for a great cause
Developer Response
So sorry for all the trouble! Our team would be happy to help you resolve this! Email us at support@myfahlo.com for further assistance :)I absolutely loved this. My son got me an elephant for Christmas so I recently bought 4 more. I logged in to track the new animals and the app isn’t working correctly. It says to click and drag. It won’t drag. You supposedly can scroll up to see the animal profiles but it won’t scroll. Two of the animals are no longer traceable? I sent them a help ticket and am awaiting response. I would not download or purchase until this is figured out. :(
As a side note, the pictures included in the above advertisement is the old version. It was awesome. That’s why I bought 4 more. People complaining about why it’s not a current location is because it’s delayed due to poaching, people trying to find their animal, etc. That is explained on the card they should’ve received and on the animals profile (if you can get to it with the new update. I was not able to get to their profiles now) I tried turning my phone on/off. I deleted the app and re-downloaded and still no success.
Developer Response
So sorry for all the trouble! Our team would be happy to help you resolve this! Email us at support@myfahlo.com for further assistance :)My friend had a bunch of these bracelets and I was immediately hooked in. I started putting them on my birthday lists and when I went to the museum there was this gift shop and I saw the Fahlo bracelets and had to get one! I got the lion named nadala! But there are some adjustments I would change to the app like I wanna see how much progress my animal had made when I haven’t been on the app. Like it would be so cool to be able to see how much it stops and how long it runs for or the heart rate or something like that. I don’t wanna complain at all I love this app and if you’re hesitating about getting one of these bracelets don’t go now and buy one! I love how when you buy them you know your money is going to a good cause! So I love this app but a couple app adjustments I would make! (Btw I’m a huge animal lover and these are the easiest pets to take care off) lol 😂
Found these bracelets/app and now I’m hooked. Not only did I purchase a few for myself, but also a few for my family (one of which is a teacher who uses them for their classes). I adore how they name each animal and using a beautiful earth mapping view, I can see where each animal is, how far they’ve moved since their last location, information on the type of animal, and more. For those who want to make an impact, it’s also worth noting that a part of the proceeds goes to various organizations who study and protect these animals. Whether your a parent with little ones excited to learn about creatures around the world, or you׳re just concerned about the welfare of the animals we share the planet with - this is an excellent program.
The app works great! It’s super fun, and I love tracking different animals. It’s super simple to setup, and very enjoyable. I love the bracelets too, that are a perfect size and look very nice. However, after about 6 months, my bracelet snapped. I was wearing it normally and it hadn’t gotten stretched out at all or anything. It was doing great, then one day, as I was walking, I didn’t touch it or bump it into anything, it just broke while I was wearing it. It wasn’t a big deal, and I can still track my animals, but the bracelets could be a little more durable. They should make anklets and necklaces too, it would be a fun addition to just the bracelets.
This game is wonderful! I have a dolphin one and it’s named Per, I got one a couple of weeks ago and I love it!🥰 Although it keeps on saying..”need help or report a bug?” Like I know you wanna have a great app but it’s too annoying to me also can you maybe make a bunny or a other one because that would be great! Anyways it keeps on doing the thing like I know how to report a bug, i know, I know maybe other people don’t but maybe tell them how to do it because it’s so annoying I might delete the app. Also I have something to say what are the bracelets for? Like I L💗VE them but they don’t really do anything but here is your 5 stars ⭐️ ⭐️⭐️⭐️⭐️ please add or read this review and maybe think about putting this but I’m going.
Love,
Maya
To possible downloaders:
I really love this whole concept of helping keep these beautiful and marvelous animals safe by donating money through the bracelets!! I’ve gotten about four or five at this point, even more if you include the ones I’ve bought for my family. I deeply enjoy this app and would recommend it to any animal lover hoping to help out with keeping these guys safe!
To developer:
I mean all the good things I’ve mentioned about the app but the only thing I’d change is maybe a few more trackable animals for each species and/or more species! I understand how you’re all working on new things (like the redesigned app launch) but it’d be really cool for some new animals!
I bought 4 of the bracelets for my family for a Christmas gift. 1 hadn’t been tracked for almost 2 months so it was replaced immediately for free. Love that, thank you! However, the app update and it’s just awful. The fisheye feel too it makes it almost impossible to see the path the animal is on/has taken. It’s so hard to look at anything and really be able to enjoy it. My nephews had a shark and a sea turtle and they loved being able to see them both at the same time and see how close they were as the old app allowed you to see all your tracked animals on the same screen. This new version doesn’t allow that. I wish it would go back to the old app. I hate this new version. Not user friendly at all.
Developer Response
Hi Becky! Thank you so much for supporting us and taking the time to write in. We love hearing your feedback! If you need any assistance with the app, don't hesitate to reach out to us at support@myfahlo.com!
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