App doesn’t work with new iPhone
Response from developer
Dear Jesser202, sorry for any inconvenience that caused by. The cause of the problem is that the latest version of the App is incompatible with the version of your iPhone, and we are now working to solve this problem. You can download the latest IOS version to see whether the problem has been solved now. If the problem still exists, pls don't hesitate to mail to support@nanlink.com, we will try our best to help you! Sincerely hope Nanlink App can help you more. Wish you all the best!
Lots of issues
Response from developer
Dear DrizzyDDrake, thanks so much for your feedback and sorry for any inconvenience that caused by. We'll feedback your comments to our R&D team and improve the settings of the control interface subsequently. Actually, you don't need to close the App when you wanna switch to control another fixture, you can just put each fixture into different scene, and then control the fixture that you want in the scene interface. Also, each time you adjust the light parameters, you can add the settings to the Preset, so that next time you can easily control your light. If you have any other questions, pls don't hesitate to mail us support@nanlink.com. We sincerely hope the Nanlink App can help you more!
Working Great So Far
Maybe it’s just beginners luck, but to me it looks like the devs heard your complaints and worked to fix them. One effect I would love to see added, although I could probably choose a fade that would work, is a “Streetlight” mode. Like when a car is driving on a highway passing under streetlights.
Response from developer
Dear Chain whip, thanks so much for supporting Nanlink. Our R&D Team will keep working hard to make progress and meet the needs of our users. Hoping Nanlink App can help you more in the following lighting control process. Thanks so much for your support again!
Needs a revamp
Driving Mode Malfunction
Response from developer
Hi Itsaknightslife, we're so sorry to cause you such a problem. May we know the model of your iPhone and which fixture you're using now? Can you normally use the other special effects now? The problem may be due to data issues between versions. And our R&D is struggling to solve this problem and improve the stability of the App. The problem can definitely be solved in the upcoming version. If you are in a hurry to use this effect, you can try to uninstall the software and then re-download it. If you have any problems, you can mail to support@nanlink.com. And our R&D Team will try our best to help you. Thanks in advance!
Bad app / great lights
Doesn’t work
Developers - how about having devices auto connect, and make it easier to select changing settings individually or together. Your app is beyond frustrating and makes me suggest people buy Apurture RGB tubes over Nanlite Pavo.
Response from developer
Hi Moonspellpecado, the cause of the problem is that the latest version of the App is incompatible with the version of your iPhone, and we are now working to solve this problem. It's suggested that you can download the Beta Version of Nanlink App, so that this problem would not exist. Here is the link to download https://testflight.apple.com/join/5oWcSwUg This problem can be solved in the next update of the Nanlink App. Hoping this solution can help you. About the problem of connecting, usually after the first link, as long as the fixture has not been linked by other Apps and the Address Code of the fixture has not been changed, it can be directly reconnected again. Also, pls make sure that you have downloaded the latest firmware version for fixture. Besides, instead of closing the app, you can let the Nanlink App runs in the background of your mobile phone, so that the fixture will not be disconnected. If you have any other question, pls don't hesitate to mail support@nanlink.com. And we'll try our best to do better. We sincerely hope Nanlink App can help you more. Sorry for the problems again.
Unable to use app with pavotube 30x after iOS update
Response from developer
Hi davidkay_nyc, sorry for any inconvenience caused by. May we know more detail about the problems that you're facing now? So that our R&D Team could assist us to help you solve the problem. For the problem that we have found in the latest IOS Version, our engineers are trying to fix the bugs and constantly optimizing the App. If you have any problems, pls don't hesitate to mail to support@nanlink.com. We'll do what we can do to help you. Sincerely hope Nanlink App can help you more!
Effects not working
Response from developer
Dear Seleemzid, sorry to give you such a bad operating experience. May we know more detail about the problems that you're facing now. Our R&D Team will help us to solve the problems. Also, have you ever sent an email to support@nanlink.com? We respond to every email that we get, so pls make sure that your email is sent to our email address. You can also get in touch with Nanlink through our Instagram and Facebook accounts. We sincerely hope Nanlink App can help you more. And we will try our best to help you! Sorry for the problems again. Wish you all the best!
Fun light!
Response from developer
Dear DucePas, thanks so much for supporting Nanlink. Via the App, we can realize more diversified remote light control options, also set more colorful special effects for our fixtures. Nanlink will make continuous efforts to bring more useful functions and convenient operation experience to each of our users. Thanks for your support again!
