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Read the fine print
I’d signed up for the 1 year subscription but stopped using the app because I found a different service that better suited my fitness needs. I forgot to cancel the subscription and when I noticed I’d been charged for a new year I reached out to see if I could have my money refunded. Turns out they have a NO REFUND policy, so I wasn’t able to get my money back. I’ve experienced this a time or two in the past with other apps who had no issue refunding me; especially when they saw that I hadn’t been using the app or service. Things like that really go a long way with users; and I’ve even rejoined some of them later on. Xponential is only about taking your money. I recommend finding a different fitness app to use.
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Classes are great, App could be better
App is great with content. Could have better navigation. Definitely needs improvement on tracking. I have done 3 video classes as part of the pure barre programs and it hasn’t registered any of them as completed (still showing 0 of 5 classes completed). Apple Watch data is also not syncing.
Great workouts, crappy app
I’ve been a Peleton member for two years and decided to subscribe to X+ for Barre and yoga. Unfortunately, the app needs work! Not only is it difficult to use - no filter / searches for time/ instructor / class but the screen is super small - even on an iPad - and you can not see the instructor’s feet. The instructor wears black against a black background!!! Please develop an app for iPad with a larger view screen and change the background or the instructor footwear to help is see what he or she is doing.
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