3 Days into using as a parent and already annoyed at the UI and UX issues
The constant, repeated (sometimes as many as 10) “your session has timed out” prompts that pop up when you open the app is enough to get you started on a bad foot.
When another parent creates an exception for you to pick up their child, it does not show up in the “Today’s dismissal” section and only lets you know the other parent did what they need to do correctly once you check-in. If I want to know before hand, I just have to pray that everything is right and whatever god you believe in has it right - cause you sure won’t be able to tell it’s right in the app.
Overall, there are multiple confusing sections and options in the parent app which should be pretty simple. SDM needs to work on cleaning up their options and presenting them to the end user better.
When another parent creates an exception for you to pick up their child, it does not show up in the “Today’s dismissal” section and only lets you know the other parent did what they need to do correctly once you check-in. If I want to know before hand, I just have to pray that everything is right and whatever god you believe in has it right - cause you sure won’t be able to tell it’s right in the app.
Overall, there are multiple confusing sections and options in the parent app which should be pretty simple. SDM needs to work on cleaning up their options and presenting them to the end user better.
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Doesn’t work
Won’t let me create an account
Update: the school hasn’t been able to give me any information as to why the app is not work and has said I’m not the only one having issues
Update: the school hasn’t been able to give me any information as to why the app is not work and has said I’m not the only one having issues
Response from developer
Hi Cy, your school will give you your account information once they have created your account. Be on the lookout for emails or other communications from them.
Doesn’t work
Won’t let me create an account
Works great!
Our school started using this last year, and it’s been a big help for us. It’s easy to use and haven’t had a problem all year
Useful for the school / AWFUL for the parents
This is a classic example of an app that is beneficial to the business (the school) and awful for the clients (parents and families). It’s so buggy, and takes entirely too long to deal with. It makes life as a parent of school age children much more difficult than it needs to be.
Not working
This is the second time I tried to log in and it won’t load.
Response from developer
Hello! Sometimes schools have to reset a parent's login credentials from the front office. If the problem still has not been resolved, we would be happy to reach out to your school's front office on your behalf.
Continues to jam up
I have to continually uninstall and reinstall the app almost every time I need to use it. I have an iPhone 14 pro so it is not that the phone can’t support the app. It seems perhaps the app can’t support the phone.
Not bad easy to use but tiresome
This app is OK. Easy to use. Nevertheless it would be great if they could have a button that says "Apply same exception for all children " or select certain children with check boxes to add the same exception. The school makes us add after school clubs as an exception so that's manually entering like 25 or more exceptions x3 kids. If you have more than one kid you'll end up spending a lot of time managing your pickup app!
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Terrible app
Supposed to use this app for my daughter’s school and I can’t even create an account. It says when I go to create an account it gives me an “error” message then it says “Unable to generate forgot password request based on the provided input parameters. Contact your school for assistance. I’m not even trying to get a password I’m trying to create an account to use it and can’t even do that.
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Good luck
Use this to check my daughter out but constantly get errors that my session has expired despite just logging in. Spins and won’t load, then you finally get to the screen, hit next and boom, session expired. My poor daughter is always in recall.
Response from developer
Hi Val, if your phone is having trouble maintaining connection, switching from Wi-Fi to cell data can help. However if the problem persists, ask your front office about installing Wi-Fi signal boosters or having a staff member check you in.
