Terrible Customer Service
I have never in all my life has such a horrific customer service experience with any company. There is no way to provide feedback of any kind. The owner will only hear comments or questions that “bring joy, happiness and positive vibes”. If you share negative feedback or constructive criticism you are instantly a troll or bully. The correspondence takes weeks if not months to get issues resolved (custom order submitted 8/3; still waiting on an accurate invoice 10/3).
Asked during a live sale today about said previous order and was removed from the live sale with account revoked for the following:
Asked the following question: @Sparkl Concierge will you be responding to my email yet today? This is from the Upcycle Bag started on 7/6/22 that still isn't complete and I reached out to Courtney on on Friday since you have failed to respond over and over.
Getting the following response: yes, I will look into it after the live
And then commenting: @Sparkl Concierge hoping for more than "I will look into it" and more "I'll fix it and respond"
Spark*l is focused on their influencers/brand ambassador and not their actual customer base. This is evident in the changes made in their VIP program that directly increased compensation for influencers/brand ambassadors while reducing the VIP customer discount from 20% to 10% even for those who have over $15,000 in annual spends.Mattlb52
Love this app!
I love this app for shopping all things Spark*l but also for the live sales. It’s also great that if we miss them, they are still here. Great app, great company!Hmarton
App needs a customer service or email link.
While I love this company and have purchased a few watch bands I would love to see a link to the app for emails or customer service.
I purchased and paid for a band over a month ago. Sent 3 emails, only reply was a label had been created and my order was scheduled to be shipped. This was over 2 weeks ago. 😠
Would love for someone to answer my emails.DSW007
One for every outfit!
Love, love love these bands! Have 15 so far, so difficult to decide on my next one. Always coming out with amazing prints & styles!Lisamaire80
Can’t sign in
It won’t let me sign in using the same email and password from the website. If I change the password on the app I can’t sign in to the website, if I change it on the website I can’t sign in through the appDarling dia
Developer Response
You need to create a new log-in for the app...you can make it the same as your website log-in if you like. Our app is through comment-sold so you won't see all of your website sales in the app however you will see all of your app purchases on your sparklbands.com accountBest company
Sparkl bands by far is one of the most amazing companies out there. The costumer service is incredible, you feel like family. The owner Courtney is amazing, the passion and love that she has for the company and her costumers is incredible. Trustworthy company, 100% authentic watch bands from upcycle designer bags. I am obsessed and I love this company so much.Kamally-gerson
If you are a Spark*l fan you’ll love the app
It’s so nice to have everything in one place… all your orders. And if you love live shopping for your spark*l items - you will really love the appJanied1005
What’s not to love???
Sparkl is an incredible company, they make the cutest watch bands! everyone I’ve dealt with at this company has been incredibly kind and helpful!Jackie Garneau
Love Spark*l
This app is making live sales so much easier and I love that I get notifications when we they are live.Jaycee5001
