Wrong sites
Response from developer
Hello! Thank you for leaving us a review! We're sorry to hear the issues that you are experience and would like to help. Please email us at iosappstore@perfect365.com and one of our friendly customer service members will be able to assist you.
Crashes often
EDIT: I left that first review so long ago. It’s still crashing no improvement :(
Response from developer
Hi Ibbybelle! Thank you for taking the time to leave us an honest review! We're sorry to read about the crash issues that you are experiencing and would like to learn more about your iPhone model, iOS version and the video(s) that you are testing with. We are not aware of any major crashes and want to help troubleshoot. Can you email our friendly support team at "iosappstore@perfect365.com"? This way, we can gather more details in assisting you to have this corrected. Take care and hope to hear from you soon!
Makeup 360
Response from developer
Hi Bren1356! Thank you for being a loyal Perfect365 Video user. We appreciate you taking the time to leave us a review! We're glad that you feel that app is GREAT and we want to help troubleshoot why somethings might not be working for you :( This is new to us and we'd like to collect more details. Can you email our friendly support team at "iosappstore@perfect365.com" so that we can assist you? Thank you!
NoEdits
Response from developer
Hi Ykeesha! Thank you for leaving us an honest review! The Basic version of the application allows you to do so much for free. There's a ton of makeup looks, makeup tools and non-makeup tools that are free to use. While there are a ton of Premium and Pro level features that can only be accessed via a PLUS membership, you'll still be able to use many of the free tools to have a very nice edited selfie. Please email our support team at "iosappstore@perfect365.com" and we'll work to asnwer any existing questions that you might have. Also, there is a 7-day Free Trial to experience the PLUS Membership if you haven't already activated it. That's the perfect way to try-out all the Pro/Premium features and then you can decide to continue with PLUS Membership or cancel out before the 7-day expiration. The flexibility is all yours :)
Doesn’t let me know not enough memory
Response from developer
Hi Alexandra! Thank you for leaving us an honest review! We take feedback seriously and would like to assist. Your overall experience is important to us, therefore, we'd like to learn more about the slow saving issue that you were witnessing. If we can know your iPhone model, how much storage you had left, how long is your video project file and a few other details, this would help greatly. Can you email our friendly support team at "iosappstore@perfect365.com" in order for us to help troubleshoot the problem and see if we can replicate the issue on our end. We hope to hear from you soon, take care!
4
Response from developer
Hello! Thank you for your review and we appreciate the high star rating! While the app is free and most of the Makeup features are free to use as well, we do offer some Pro Level Makeup Looks, Tools, and other Premium options that do require a PLUS Membership to access. But, we did price this very competitively against any of our nearly app competition we feel and believe it's one of the best values available for these types of premium makeup tools and other video tools. We'll make sure to share your feedback with our user experience team for future consideration and do appreciate you trying out one of the #1 Top Makeup apps in the world. Take care!
Can’t delete videos
Response from developer
Hi Amy! Thank you for leaving us an honest review! We are sorry to hear about your experience and would like to better understand in more details about this "private" folder. Can you email our friendly support team at "iosappstore@perfect365.com" as we would like to help troubleshoot and understand the issue that you are running into in order to replicate on our end and see what fixes or workaround solutions can help out. We hope to hear from you soon, take care!
Cannot save videos
Any help would be appreciated.
Response from developer
Hi Myralou39! Thank you for leaving us a review! We're happy that you LOVE the app and sorry to hear that you are unable to save your edited makeup videos. We'd like to better understand the problem and your iPhone model, etc..... Please contact our friendly customer support team so that we can collect more details and help us troubleshoot this saving issue for you. Our email is "iosappstore@perfect365.com". Take care and hope to hear from you soon!
What Happened
Response from developer
Hello! Thank you for your review and we appreciate the 5-star rating! The Perfect365 Video app is designed for videos. If you are looking for PHOTO support with Perfect365, then you'll need to download the original "Perfect365" app. Just perform a search for it in the APP Store and you should be able to find it. Good luck!
Bad effect
Nancy Bernat
Response from developer
Hi Nancy! Thank you for leaving us a review! We are sorry to hear around your problem. We're not aware of the issue that you reported over because although the app does allow you to record in a selfie, we're leveraging off the camera from the iOS device. We're surprised too if you see the background moving during a record. We'd like to better understand in more details and feel free to email us at "iosappstore@perfect365.com" to share more details. In terms of the refund, we suggest that you contact Apple Support if you haven't already, please visit this site to request your refund. https://support.apple.com/billing Good luck and thank you very much for trying out Perfect365 VIDEO!
