Review
Response from developer
Hi Jenna! Thank you for leaving us a review! We take feedback very seriously and we're really sorry to hear about the issue that you reported over. We'd like to understand what is not working for you exactly. Please contact our friendly customer support team so that we can help troubleshoot the problem. Their email is "iosappstore@perfect365.com" and let us help identify the issue for you in order to help resolve it. Take care and hope to hear from you soon!
Cannot cancel subscription
Response from developer
Hi Luvs2dnc22! Thank you for your honest review and we are very sorry to hear about your cancellation issues. Our app has no control over the subscription cancellation within your iPhone. We suggest that you contact Apple Support and report over the issue that you are having so that they have it on record. If you haven't already, please visit this site to start your cancellation or reach their support. Good luck and thank you very much for trying out Perfect365 VIDEO. https://support.apple.com/billing
Super tacky
Response from developer
Thank you for your honest review! We do take feedback very seriously and always striving to improve the user experience wherever possible. Perfect365 is a Webby Award winner and our app has won many accolades for our best-in-class Makeup try-on technology so we'd like to learn more about the makeup filters you used to edit your videos. We'd love to help troubleshoot if possible and if you can email our customer support team, that would be great. You can do this from the Feedback section within our SETTINGS menu. Thank you!
Wow
Response from developer
Thank you for your awesome feedback and 5-star rating! We're so glad that you feel it's an amazing app. We do too :) Please check back often for updates and new features as we plan to keep adding more cool tools and awesome content in upcoming builds :)
Waste of money
Response from developer
Thank you for your honest review! We take feedback very seriously and we're sorry to read about your issues with only getting the Frames feature to work. That is very odd and our customer support team wants to help troubleshoot the issue for you. Please feel free to email our customer support team at "iosappstore@perfect365.com" so that we can understand more details regarding the issues you're seeing. Take care and hope to connect soon!
Pictures
Response from developer
Thank you for your review and high star rating! The "Perfect365 Video" app that you downloaded works for Videos only. But, if you'd like to use the same editing and enhance tools to beautify your PICTURES, please download the "Perfect365" app which is designed strictly for pictures/photos. Make sure to search for "Perfect365" in the APP Store to download it for free. If you have any further questions, please feel free to contact our customer support team at "iosappstore@perfect365.com". We're more than happy to help! Take care!
Who wants to look like that
Response from developer
Thank you for your honest review! We take feedback very seriously and we're sorry to hear about your less than stellar experience with the app. We are very surprised to read about this and would like to learn more. Our customer support team can try to help troubleshoot. Please feel free to email our customer support team at "iosappstore@perfect365.com" so that we can understand more details regarding the issues you're seeing. We're more than happy to help! Take care and hope to connect soon!
Very good app
Skin softening turns orange
Response from developer
Thank you for your honest review! We take feedback very seriously and we're sorry to hear about the orange color soften skin issue that you are reporting over. Our customer support team can try to help troubleshoot. Please email us at "iosappstore@perfect365.com" so that we can gather more details and maybe you can share a Before and After so that we can try to identify the problem and take the next action steps in trying to resolve it for you. Take care!
A disappointment
Response from developer
Thank you for your feedback! This is very important to us and we're definitely listening :) We plan to have an option for you to select between multiple people(ie. faces) so you can edit your video. Please feel free to check back for updates in a couple months for this feature and many others including new content. Take care!
