IOS Policy not supported
Thanks so all should be informed of policy limits then.
Response from developer
Hi there, thanks for your review. We're sorry to hear about the issues you're experiencing, and we would love the opportunity to do some troubleshooting with you to have this diagnosed and resolved. Please reach out to our dedicated Online Support Team on 1300 682 744 from 8:30am to 8:00pm Monday to Friday (AET). Thanks, the Australian Unity Health Insurance team
Awaiting digital card for iOS users
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I’m really impressed I received a call from AU after my first review disappointed they didn’t have a digital card available while other health funds did. Everything else in this app works really well. 5-stars from me when this functionality is turned on!
Response from developer
Hi there, thank you for your updated review and response. We are pleased to advise you that our Digital Card is now available for you. Please download the Digital Card and experienced our updated journey. Thank you for your patience while we continue to develop a great digital experience for our members. Thanks, the Australian Unity Health Insurance team.
Digital card
Response from developer
Hi there, thanks for your review. We're so happy to hear about your positive experience using the updated app! Making your claim submissions easier is what we strive for, and your feedback encourages us to keep enhancing the digital member experience. Keep an eye on future updates where we'll be introducing more features and improvements. Thanks again, the Australian Unity Health Insurance team.
Won’t let me log in anymore
Response from developer
Hi there, thanks for your review. We're sorry to hear about the issues you're experiencing with the app's performance, we'd like to do some troubleshooting with you to see if we can figure out what's going wrong. Please reach out to our dedicated Online Support Team on 1300 682 744 from 8:30am to 8:00pm Monday to Friday (AET). Thanks, the Australian Unity Health Insurance team
App update not loading digital card
Unable to now log in despite update to App being available through App Store
Response from developer
Hi there, thanks for your review. Members were temporarily unable to sign in to the app due to an unplanned technology outage which has since been resolved. Please login again and you'll be able to use the updated app - we hope you'll reconsider your review after this experience. Thanks, the Australian Unity Health Insurance team
Not Signing In
Response from developer
Hi there, thanks for your review. The app was temporarily affected by an unplanned technology outage which prevented members from signing in. This issue has now been fixed - please login to the app again and we hope you'll consider changing your review of the updated app! Thanks, the Australian Unity Health Insurance team
Can’t even log in anymore
Updated it and now nothing works. For the amount of
Response from developer
Hi there, thanks for your review and feedback. We're aware of an unplanned technology outage which impacted our app, however this has been resolved and you can now log in again. We'd love for you to reconsider your review of the app, which now has a digital card and access to Wellplan Rewards. If you have any technical difficulties, please reach out to our dedicated Online Support Team on 1300 682 744 from 8:30am to 6:00pm Monday to Friday (AET). Thanks, the Australian Unity Health Insurance team
Terrible app
Response from developer
Hi Dianne, thanks for your review and feedback about the features and performance of the app, which we'll pass onto our app developers. We're making continuous improvements to the user experience, so we encourage you to keep the app up to date so you're always getting the latest features and improvements. Our Customer Service team can help check your waiting periods, please get in touch with them at australianunity.com.au/health-insurance/contact or by calling 13 29 39 from 8:30am to 8:00pm Monday to Friday (AET). Thanks, the Australian Unity Health Insurance team
Always a problem
Response from developer
Hi there, thanks for your review. We're sorry to hear about the issues you're experiencing with the app's performance, we'd like to do some troubleshooting with you to see if we can figure out what's going wrong. Please reach out to our dedicated Online Support Team on 1300 682 744 from 8:30am to 8:00pm Monday to Friday (AET). Thanks, the Australian Unity Health Insurance team
Great App
Response from developer
Hi there, thanks for submitting a review. Our app is designed to make it simple and convenient to manage your health cover membership! It's great to know you're enjoying the app and we hope you'll continue to make the most of its features. Thanks, the Australian Unity Health Insurance team
