Ripoff
It’s not easy to cancelDeveloper Response
Hello, we’re so sorry to hear that you experienced difficulties! Kindly reach out to our team at care@lovi.care, and we would be more than happy to assist you with all your questions. Looking forward to hearing from you 💜Rip off
After paying the app i could not find my analysis or my skin routine the app kept asking me to so another payment for the ultimate package!!Developer Response
Hello, thanks for your review! It seems our support team has already considered your request via email - could you please confirm if you received our reply? We would also be glad to clarify the details about the payments: if you purchased one of the options, charges shouldn't be applied to the same option again. The only exception would be the purchase of another feature (for example, one of the AI tools) or a technical glitch. If you suspect this, please inform our support team via care@lovi.care, and we will check what happened! Waiting for your letter or an update on the review 💜not well put together
I think the idea for the app is pretty cool! The way the app ACTUALLY is though seems like a cash grab that was made in a hurry. When you look at the page for a product, it will have a score on how well it suits the user, however, it gives different percentages depending on how you get to that page. It gives a lower score to products that I search, even if it’s in my recommended routine with a much higher score. (ex: It recommends COSRX’s Hydrium Watery Toner to me at 82%, then if I search it, it gives me a 62% fit.) The app crashes often and the face scans seem strange to me. The review does not take into account the 3D scan it just took of my face, just the initial picture. I don’t understand the point of this other than theatrics or training the AI for something else other than the usage of the app. I also don’t appreciate that the website I used to sign up for the app promises a report of some kind, but does not deliver in the app. I really regret paying for this, I don’t think it’ll do anything for me in the next month.