We’ve been a long time user of this company, probably at least four years. Normally we’ve been logging in through the web, which has been fine, but I decided to try the app to see if that helped my daughter launch her zoom sessions more easily. Logged into the app and then went to purchase a class, thought that based on what I was seeing, we were getting an additional $10 credit which I thought was maybe a promotion to get the app use up, which is not uncommon for new app launches. I was pretty shocked to find that they actually charged me $15 for a $10 credit, basically a 50% surcharge requiring me still to pay another five dollars for the class. What took the cake was when I contacted the customer service genuinely believing that this was an error only to be told too bad so sad. No courtesy was given or apologies for the inconvenience of having to purchase yet a second transaction to complete my daughters registration.
I’ve raved about this for years to people in my community and local mom groups with over thousands of Moms. I think after this experience, I may have to reconsider whether or not I’d be willing to endorse this platform based on how they handle a simple mistake like this. I asked for a five dollar courtesy to apply towards our account for future use but was told no. I think the failure of the company explain there was significant difference in price that wasn’t even an accurate transaction, is some thing they should’ve considered a lot sooner.
Do yourself a favor and don’t use the app unless you want to be paying 50% more for your classes and require additional transactions.
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you are not loved
Tiff Wi
tttoooooccccaaaaa!!!!!❤️😍