Somebody please help me delete this app
Response from developer
Thank you for your feedback. We sincerely apologize for the inconvenience this has caused. Please reach out to us at the following email address so we can promptly process your refund request: prospectapp.team@gmail.com. We will get back to you as soon as possible to assist you with the issue. Thank you for your understanding and support.
Bad app
Response from developer
Thank you for your feedback. We sincerely apologize for the inconvenience this has caused. Please reach out to us at the following email address so we can promptly process your refund request: prospectapp.team@gmail.com. We will get back to you as soon as possible to assist you with the issue. Thank you for your understanding and support.
They Take Your Money and Don't respond and App Does Not Work!!!!
Customer Service is Garbage
Second email:
Hello,
I’ve reached out now for the second time and received no response. I would like my refund back. I’ve been been waiting for a respond and have not received one for my refund. This is the second time I’ve reached out.
On Jul 21, 2024, at 12:37 AM, > wrote:
Hello! I need your help refunding the annual fee you charged me! I accidentally downloaded your app for my blink doorbell by mistake. You are not blink and there for need my refund. Please let me know if you need anything from me on this.
Thank you for your understanding.
Kind regards!
Response from developer
Hello, Thank you for reaching out and sharing your concerns with us. I apologize for any inconvenience you’ve experienced and understand how frustrating this situation must be. Please rest assured that we take customer feedback very seriously and aim to resolve all issues promptly. It seems there might have been an oversight in addressing your emails, and for that, I sincerely apologize. We strive to respond to all customer emails within one week, and it appears we have not met our standards in your case. To assist you further with your refund request, could you please forward any previous correspondence or details related to your transaction to our dedicated customer service team at [prospectapp.team@gmail.com]? This will help expedite the process. where one of our representatives will be more than happy to assist you. We are committed to ensuring our customers’ satisfaction and would like to resolve this matter quickly for you. Thank you for your understanding and patience. Kind regards,
Us
Trash
Response from developer
Dear user, First of all, I would like to express my deepest apologies for the inconvenience you have experienced while using our app. We take your feedback very seriously and hope to resolve this issue as soon as possible. Please contact our customer service team at [prospectapp.team@gmail.com] with details of your situation. Our customer service staff will reply to all user emails within one week and provide you with personalized assistance. In addition, if there is an emergency, you can also find more instant communication methods through the "Help & Support" page in our app. We promise to do our best to provide you with a satisfactory solution and optimize our services to prevent similar problems from happening again. Thank you for your understanding and support. Best wishes,
Scam
Response from developer
Dear user, First of all, I would like to express my deepest apologies for the inconvenience you have experienced while using our app. Regarding the subscription cancellation issue you mentioned, we attach great importance to your feedback and hope to resolve this issue as soon as possible. Please contact our customer service team through the following email [prospectapp.team@gmail.com] and explain your situation in detail. Our customer service staff will reply to all user emails within one week and provide you with personalized assistance. In addition, if there is an emergency, you can also find more instant communication methods through the "Help and Support" page in our app. We promise to do our best to provide you with a satisfactory solution and optimize our services to prevent similar problems from happening again. Thank you for your understanding and support. Best wishes,
Ripoff
Response from developer
Dear user, First of all, I would like to express my deepest apologies for the inconvenience you have experienced while using our app. Regarding the subscription cancellation issue you mentioned, we attach great importance to your feedback and hope to resolve this issue as soon as possible. Please contact our customer service team through the following email [prospectapp.team@gmail.com] and explain your situation in detail. Our customer service staff will reply to all user emails within one week and provide you with personalized assistance. In addition, if there is an emergency, you can also find more instant communication methods through the "Help and Support" page in our app. We promise to do our best to provide you with a satisfactory solution and optimize our services to prevent similar problems from happening again. Thank you for your understanding and support. Best wishes,
Didn’t purchase app
Response from developer
Hello! We’re sorry for any confusion. If you’re experiencing issues with the app or have concerns about a purchase, could you please provide us with more details? We’re here to help and ensure you have the best experience possible. Thank you!
