Leave a Review Share for Luminar Neo
Disappointingly limited
Appears to only allow sharing 10 images at a time?
I am puzzled who the target audience for this who is dealing with 10 images at a time, especially given the apparently non existent ability to export at full size from Luminar IPad itself!NA-None
Developer Response
I'm sorry to hear that you are disappointed! Please kindly note that there is no specific limit to sharing only 10 images at a time. We are here for you to assist: https://skylum.com/support/contactDon’t buy this
Very bad customer service. They reply rudely to people who contact their customer servicemariofarkouh
Developer Response
I'm sorry to hear about your experience. It's not up to our standards. Our agents are trained to reply efficiently and politely. We'll investigate this case.Lucky if it works
Had this app a few times now and it’s so frustrating since it works every once in a while perfectly and then suddenly just won’t connect again. Delete the app and wait a month and maybe you’ll get lucky. Very unstable and I’ve had to cancel my Luminar subscription before and I’m guessing I’ll do it again because without the app it’s a huge drag to import export for social media.Show lessTB ATX
Developer Response
I'm sorry to hear about your negative experience! We'd be grateful if you could submit a support contact form via this link: https://skylum.com/support/contact and the Support Team will get back to you shortly with troubleshooting steps.Works great but one major flaw
Didn’t know this existed, and is a great way to get your edited masterpiece off your computer to phone really quick. But surely the most obvious option in the sharing section would be to share to your iPhone camera roll?? This is missing… unless I’m doing something wrong. I can save to “files on my iPhone” then reshare to my camera roll, but that’s a 2step process. I don’t always want to directly share to social media or email someone. Please add this feature in and it would be 5 stars.Show lessFortran912
Developer Response
Hello! Thank you for leaving us a review. Indeed, you can share the photo to "files on my iPhone". We appreciate your suggestion and bringing it to our attention.Unable to connect
Even though my phone is on the same Wi-Fi I cannot seem to get it to connect. It just tells me “unable to connect check to make sure your using the same Wi-Fi” but it is the same, so not sure what’s going on.Ghostbusters19
Developer Response
Hey, I'm sorry to hear that! Please submit a contact form to our Support Team via this link: https://skylum.com/support/contact, and they will assist you.This Doesn’t work
…and the neo app needs a lot more work to be consistently viable and dependable.
I’ve lost hours of work that didn’t “save” despite following the website manual instructions.
“Customer service” is only via email with a 48 hour turnaround during weekday business hours at best.
Deleting and cancelling.Show lesspdxpaws
Need a better way to connect
It’s OK when it works which is not often. I think they need to rethink importing/exporting with Luminar NEO. The PC program is great if only limited by the sharing options. Hopefully their companion app can follow suit with whatever comes down the pipeline.The_Black_Cat
Developer Response
I'm sorry to hear you are unsatisfied with Luminar Share. We appreciate your feedback and value your opinion. We're here for you to help with any issues you may have encountered: https://skylum.com/support/contactWon’t connect EVER!
This app is so frustrating and annoying. It’s connects maybe twice and every other try, I’ve wasted Way too much time trying to get them to connect. I’ve tried everything and I know both my phone and computer are on the same wifi, however it tells me it couldn’t connect and to check the wifi every. single. time. Starting to doubt whether luminar is worth the $$…Show less#annoyed123
Developer Response
Hi! Sorry to hear about your negative experience. Please reach out to our support team via https://skylum.com/support/contact and they will be happy to assist you.Rubbish
Doesnt connect, useless!wagerage
Developer Response
Hello! We are sorry to hear about this issue. Would you be so kind as to reach us via https://skylum.com/support/contact so we can look into the issue?Can not connect
Doesn't matter what I do, I can not connect. Im so tired.Deepgtgefirst
Developer Response
Hi! We're sorry to hear that you've encountered this issue with our software. Please get in touch with us via https://skylum.com/support/contact, and we will do our best to help you get the app up and running.
