IF I CAN PUT ZERO STARS, I WOULD! 😡THIS THE WORSE COMPANY TO DEAL WITH REGARDING ANYTHING! I contacted customer service TWICE behind this issue with my account via email, because they made it to where you can NOT talk to them over the phone. BAD BUSINESS!!! Signing up with them was the WORSE decision I have made in my entire life! They said they were going to refund me the money that THEY STOLE FROM MY BANK ACCOUNT, and I have it in an email, as well as remove any vehicle on my EcoToll account. They removed my account and still charging my bank account til this day for a vehicle that is no longer in their system as active! I had to file claims and disputes with my bank against these FRAUDULENT CHARGES FROM ECOTOLL! I might even have to close my bank account due to them stealing my money. WHAT IS WRONG WITH DELETING MY DEBIT CARD OUT OF YOUR SYSTEM??? WHY DID YOU MAKE IT TO WHERE A CUSTOMER CAN NEVER REMOVE THEIR DEBIT CARD OFF OF THE ECOTOLL APP??? WHY AM I STILL BEING CHARGED FOR A VEHICLE THAT IS NO LONGER ACTIVE??? WHY ARE YOU STEALING MONEY FROM MY BANK ACCOUNT??? WHY AM I STILL BEING CHARGED BY YOU, WHEN YOUR SERVICE IS NO LONGER REQUIRED??? I WILL NEVER REFER ANYONE THAT I KNOW TO THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!
Developer Response
Hi Teshea83,
We are so sorry to hear about your experience and take comments and feedback like this very seriously.
We understand the tolling can be a very confusing and stressful ordeal for many and we do our best to try to make the experience simpler. We will make sure to double check your concern regarding the fraudulent charges and listen to your feedback to improve our services and product features.
Please note that toll charges may take 3-7 business days before they are posted to your account due to delays in reporting from some tolling agencies, and this is normal. This may explain some of the confusion regarding toll charges coming in after the deactivation date of a vehicle. You can always check on the date and details of the actual toll charge via the app to confirm when the toll charges were incurred and to assist in disputing any specific charge that seems incorrect.Tried out this app while on vacation in California. Allowed me to pay for tolls without having to worry about getting charged a late fee because I don’t plan to be home for another month or so. SUPER EASY AND SIMPLE
Developer Response
Hello productivityman, we're so happy to hear that you found our app and services easy and simple. We hope that you enjoyed your vacation in California without having to worry about toll payments. Thank you for your review and for choosing Ecotoll to help take care of all your tolling needs!I like that the app is simple and helps me easily track my toll charges on my phone, without requiring me to hold a balance similar to Fastrak. Love the green/sustainability concept as well. Happy with my experience.
Developer Response
Hi bgutierrez1109, thank you for your review. We're so happy to hear that you've had a good experience with Ecotoll and that you like our green initiatives that help our drivers offset their CO2 emissions. Thank you for choosing Ecotoll to take care of all your tolling needs and to help keep driving you forward, all while giving back!I like the flexibility that I can pay for my tolls anytime, anywhere, and there's no waiting time to find out how much I have to pay. It’s also good to deal with a company that donates money to green causes.
Developer Response
Hi VisitingfromNY, we're happy to hear that you like the flexibility in toll payment we provide, as well as our green initatives. Thank you for choosing Ecotoll to help keep driving you forward, all while giving back!I’m not the most tech savvy person but this app was really simple and easy to use. So much better than getting my toll in the mail especially because I sometimes forget that I even used a toll road!
Developer Response
Hi Nicofleb, thank you for the review! It's great to hear that you found our app easy to use. With Ecotoll along for the ride, tolls are one less thing to worry about when you drive!- missing details
- no contact info
- created account on their web site still not received email confirmation
- what are the fees
- states can use even if you have a fasttrak account
No details on advantage to use if you have fasttrak
Seem to work with using automotive license plates. So if you travel in commuter lane with out fastrak you will pay the toll.
Seem ok for users visiting Ca but does not give the fees on top of the toll.
This app was advertised by Waze that brings up another issue the icon in waze and app store do not match.
Developer Response
Hi M.Y.T.H.Ink,
Thank you for your feedback. We apologize for your experience. We are always looking to improve and provide our customers with a better overall experience.
We are currently implementing changes to our app and website based on the helpful feedback you provided. We invite you to check back for updates on both our app , appstore, and website.
We would love to get in touch and hear more about your experience and areas you feel we can improve in. Please reach out to us at hello@ecotoll.io to be a collaborator in improving your app and tolling experience ,so that we can help keep driving you forward.
Sincerely,
Radu from Ecotoll
Paid my toll via an app! Didn’t have to deal with customer support people at all. Signed up, drove, in a couple of days the tolls posted on my account in the app. Charged me once the tolls posted, so I didn’t have to front the money. FYI, drove in Orange County. Happy about the new way to deal with tolls and not wait for things to come in the mail.
Developer Response
Hi PeppySandusky, thank you for your feedback and taking the time to write a review. We're happy to hear that you enjoyed the convent sign-up and using our services. Thank you for choosing Ecotoll to take care of all your tolling needs!
Teshea83
productivityman
bgutierrez1109
VisitingfromNY
Nicofleb
M.Y.T.H.Ink
PeppySandusky
