Candidly this app is unusable.
It flat will not load - locks up every time.
Response from developer
We apologize for the inconvenience. Could you please share more details about the issue? Kindly email us at support@evgateway.com
Impossible even to create an account
In the phone number field, the software keeps overwriting my number with my email address, then gives an error message saying that it’s not a valid phone number
Response from developer
We apologize for the inconvenience. Could you please share more details about the issue? Kindly email us at support@evgateway.com
Terrible Experience
I’ve used other EV apps and I thought I would test this one out before I actually had to use it. Terrible experience. Entered my info, including CC info and tried to get it to start charging. Said connected and then connecting… The screen on the charger had options, one of which said swipe card, but there was no CC reader on the charger. Kept trying, no luck and then the charging cable would not unlock from my car. Called the customer service number on the station, got put on hold saying I was #1 in queue. After about 2 minutes it said sorry, leave a call back number and we’ll get back to you. Finally the cable released but before I drove away I got the call back. Unfortunately there was no one on the other end. And they never tried a second time. Needless to say, I won’t be using this company any time in the future. Sad state of affairs for EV charging.
Show less
Response from developer
We apologize for the inconvenience. Please send the site/location details to support@evgateway.com so we can resolve the issue promptly. Thank you for your understanding.
Garbage, this is the problem with EV charging
$20 minimum load if you create an account, $40 hold if you use as a guest, poor quality stations, terrible app
Response from developer
Hi Customer, for registered drivers, we suggest that you select a credit card option instead of putting money into your wallet before starting the charge process.
Unusable
I downloaded the app it says scan a QR code or interstation ID I made a station there’s no QR codes and there’s no identifying tag, so no idea how to actually use this wasted time of my life
