User Hostile Experience
Totally user hostile experience.
Useless app, keeps forcing password change but the input fields for the new password disappear under the keyboard. No hope of entering a new password.
Went online on a PC, changed the password for the account there. Went back to the iOS app and it tries to force another password change!
Can’t access the app, can’t book any tickets. Totally user hostile experience.
In a word, pathetic.
Useless app, keeps forcing password change but the input fields for the new password disappear under the keyboard. No hope of entering a new password.
Went online on a PC, changed the password for the account there. Went back to the iOS app and it tries to force another password change!
Can’t access the app, can’t book any tickets. Totally user hostile experience.
In a word, pathetic.
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ZERO STARS! Data breach 11 September they knew about this and only in October the notified people
You are clearly not that sorry if it took you so long to contact your customers!
I want to follow up on the recent emails we sent you regarding the data breach affecting our systems. As Chief Executive Officer, I acknowledge the seriousness of the situation and I would like to offer my unreserved apology to you for any distress or concern this may have caused.
Since our last update, we have been working closely with an external Cyber Incident Response (CIR) team to investigate the breach. We received a summary report of their findings after close of business on 7th October, 2024, which has helped us better understand the situation. We now have further details and want to provide clarity on what happened, the actions we are taking, and what you can do to protect your account.
What Happened:
We have confirmed that a data breach occurred in a staging database, hosted on a separate server, due to unauthorised access by a threat actor. This staging environment, used solely for testing purposes, is isolated from our main website and app. The breach, which occurred on 1st July, 2024, exposed various Personal Identifiable Information (PII) belonging to some of our members.
On 11th September, 2024, the Metropolitan Police informed us of chatter on the dark web indicating that a breach may have occurred. Prior to this, we had no knowledge or indication that our systems had been compromised. The initial police report did not include specific details or sources, making it difficult to verify the situation immediately, as we had no direct visibility of the data involved.
I want to follow up on the recent emails we sent you regarding the data breach affecting our systems. As Chief Executive Officer, I acknowledge the seriousness of the situation and I would like to offer my unreserved apology to you for any distress or concern this may have caused.
Since our last update, we have been working closely with an external Cyber Incident Response (CIR) team to investigate the breach. We received a summary report of their findings after close of business on 7th October, 2024, which has helped us better understand the situation. We now have further details and want to provide clarity on what happened, the actions we are taking, and what you can do to protect your account.
What Happened:
We have confirmed that a data breach occurred in a staging database, hosted on a separate server, due to unauthorised access by a threat actor. This staging environment, used solely for testing purposes, is isolated from our main website and app. The breach, which occurred on 1st July, 2024, exposed various Personal Identifiable Information (PII) belonging to some of our members.
On 11th September, 2024, the Metropolitan Police informed us of chatter on the dark web indicating that a breach may have occurred. Prior to this, we had no knowledge or indication that our systems had been compromised. The initial police report did not include specific details or sources, making it difficult to verify the situation immediately, as we had no direct visibility of the data involved.
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Stopped working
The app insists I update to version 1.1.22 and won’t work until I update. The Apple App Store only has my current version 1.1.20.
If I try to report a problem through the App Store I am taken to central tickets and can only report issues with tickets. Back it goes to a white screen asking me to update.l the app.
If I try to report a problem through the App Store I am taken to central tickets and can only report issues with tickets. Back it goes to a white screen asking me to update.l the app.
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Won’t let me create a account
It doesn’t send emails for verification codes so you can’t actually make an account with them or use their app.
Disjointed
Why doesn’t the app have access to West End shows? If you want to see West End offers you have to log in from the web. If you get an email suggesting shows, the link takes you to the website not the app. Emails, web and app should work together not separately. Waste of time having the app!
Don’t bother
The table we were given was the worst possible table at the venue, the last table at the back, behind the stage, horrible sits. Never in my life have I purchased tickets for such horrible sits. There was no information about the venue’s TnC when I bought the tickets, neither was I sent a TnC email later on. At the end of the Cabaret show we went to see, the venue applied some Insane Service Charge percentage and extra charges that we were never made aware by this website Central Tickets who sold us the tickets. Our bill was £50 and they asked for £76! When we complained (not only our table, a lot of tables were complaining about the same thing) we were told that is all in the TnC we have agreed to. I showed them the emails I received from Central Tickets and they could see no mention whatsoever of TnC. The management then removed the extra charges and a week later, I received an email from Central Tickets stating that my account was cancelled and no explanation as to why was provided.
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Needs development
I didn’t even bother getting past the sign up screen. — If the password field doesn’t prompt keychain to suggest a password, then I know the rest of the app is going to be a user experience disaster. I’ll save my phone space for better apps.
Can’t sign up or log in
It won’t let me sign up or login. I complete all my details and it says that my mobile phone number is already in their database.
Shocker
Be a great app if you could actually set up an a account!!!!!
Great!
Easy to navigate and find shows! Also a great update from their previous version!
