App review
Decent app does all it’s supposed to do.
Poor service
We have used Massala for years but tonight will be the last time.
Last order we had was not 100% correct & took 90 minutes to arrive but tonight we have waited almost 2.5 hours, the original order time was 1hr 2 minutes & after 1hr 40 minutes the app said the delivery was on its way. After a further 30 minutes I rang them, during the conversation I was told ‘should have arrived by now’, ‘it’s in its way’ & ‘it’ll be 15-20 minutes’ when I questioned this I was told roadworks & problems all night. The fact we’re 10 minutes away tells me that they had actually forgotten our order & was cooking it when I raised the issue.
The star in the review is because when it arrived the food was nice, although chips were cold, but as we’d ordered at 18.50 & the food arrived at 21.05 it was poor consolation.
Delivery driver was lovely & apologised, bless her she is new to this role, just a shame the people answering the phone wasn’t as honest.
Last order we had was not 100% correct & took 90 minutes to arrive but tonight we have waited almost 2.5 hours, the original order time was 1hr 2 minutes & after 1hr 40 minutes the app said the delivery was on its way. After a further 30 minutes I rang them, during the conversation I was told ‘should have arrived by now’, ‘it’s in its way’ & ‘it’ll be 15-20 minutes’ when I questioned this I was told roadworks & problems all night. The fact we’re 10 minutes away tells me that they had actually forgotten our order & was cooking it when I raised the issue.
The star in the review is because when it arrived the food was nice, although chips were cold, but as we’d ordered at 18.50 & the food arrived at 21.05 it was poor consolation.
Delivery driver was lovely & apologised, bless her she is new to this role, just a shame the people answering the phone wasn’t as honest.
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