Very frustrating with the roast rewards
The app is full of bugs constantly telling you’ve lost connection at which point you have to go back to the start of ordering food or coffee, this is the only way to order coffee through the roast rewards club and can be incredibly frustrating when ordering (which should take 2 minutes) ends up taking 5-10 due to the bugs in the app.
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Issues with payment processing at peak times
During busy periods order payments fail to process despite multiple attempts.
Good food , avoid the queue
Easy to use app and gets your reward points banked and avoids queuing
What’s happened to this app???
This app used to be pretty good but in the last month it’s fallen apart. First Apple Pay stopped working and today it reckons there are no click and collect restaurants nearby yet I am standing outside Leon at Borough market in the heart of London! Please fix these issues.
Not able to place order
I’ve tried several times to this month to complete an order for coffee that fails when you submit it. I then have to resort to using the kiosk which doesn’t seem to allow me to use the points I’ve accumulated. I love Leon but this is a poor experience. Such a shame!
Can’t create an account so can’t order food
Just used the app for the first time. Went to order food and it asked me to create an account but it just kept saying “network error” even though I’m on reliable WiFi and everything else on my phone is working fine. Unusable unless this gets fixed.
Absolutely shocking app
First download, freezes and says ‘something seems a bit off with your connection’ and reboots randomly every 2 minutes. Which deletes your cart. Absolute waste of time downloading, save your time and effort.
Also any discounts don’t apply to meal deals, which isn’t clear anywhere and is the main type of food to order. Restaurant suggestion was order each item individually, but what a farce. A terrible system, UI and app.
Also any discounts don’t apply to meal deals, which isn’t clear anywhere and is the main type of food to order. Restaurant suggestion was order each item individually, but what a farce. A terrible system, UI and app.
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Not at a service station
Installed the app but doesn’t apply at franchises and you don’t get loyalty points. So in what way is it Leon? Also surprisingly few veggie options (though maybe out of stock). Food is still way better than other fast foods - it is proper, and contains actual vegetables. So really I’m just moaning about the franchise thing.
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Decent app
Would use to order every time in the future
Absolute rubbish
Ordering anything through this application is a horrible experience. Unless you know the exact address of where you are or the place you want to order from, you will continue to try the restaurant from the super long list. When you place an order and need to change the location - forget about it. You need to start a new order from a scratch. For something that should be easy to use it fails miserably.
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