Great app
Doesn’t work
Response from developer
Hi We always thoroughly test each app version on multiple IOS devices before releasing and we’re confident that you should be able to add any Telos mesh device with the IOS app without issue. The only reason a device would repeatedly say “provisioning failed” is because it’s already added to a network and either hasn’t been deleted from the phone or hasn't been reset on the device or both. Steps to solve: Make sure you delete any unused/inactive lights from all networks on your phone by going to the menu on the individual lights page and pressing “Remove light”. Next do a hard reset on the Mesh device by pressing and holding the touch sensor for 3 seconds until it flashes red. When it starts flashing red, release your finger and then press and hold again for another 3 seconds to confirm the reset. The whole light will flash brightly 3x to confirm it’s been reset. The Mesh device will now be flashing blue which indicates it’s fully reset and ready to be added to a new network. I hope that helps, you're always welcome to give us a call or an email if you get stuck. Best regards Daniel
Amazing hardware, but the app can be a bit confusing
I got there in the end, but not before several setup resets and restarts.
Response from developer
Hi Zig, Thanks for the feedback. We’re always working on improvements to the app and the overall user experience. Recently we have updated the iOS app to Mesh V2 and with that we’ve fixed some small issues and added some additional messages which hopefully make it a much smoother experience. It would be great to know if you’ve tested the latest version and how you're getting on with it. Best regards Kieran
