Never find appointment date
Since they just opened up this place right down the street, I have tried making appointments and there are never any available and nobody answers the phone after you get to customer service.
Needs an “Add to Calendar” button
Great app that would be much better if they included Add to Calendar functionality in either the app itself or at least the confirmational emails. After ending a streak of ten reservations, I had to manually add each one into my calendar.
Military Discount
We have filled out the military 20% discount form multiple times and cannot get the discount to show up on our APP. The local Pet Paradise in New Mexico shows we have the military discount but it hasn’t updated to the APP.
Awful app
I have to reset my password every single time I login. Very frustrating.
Doesn’t Work
Every single time I try to login it says my password is wrong. I reset the password and it still says it’s wrong. Even on the website, I have to reset my password each time. Terrible!
Crashes way too often
This app crashes often - when I try to update a pet’s profile or when I am simply making a reservation, it just completely crashes and I lose all of the information that was entered. Not a good user experience.
Super Handy
Such a quick and easy way to get everything you need without the hassle of the website being laggy! I love watching the cameras and knowing my dog is in the best care!
Response from developer
We are so happy to hear of your great experience with the app. Stay tuned, even more features are on the way!
Easy to use
Love being able to book my reservations on the app instead of calling in. Super easy to use
Response from developer
Thank you! We appreciate the positive feedback.
Great place with amazing staff!
Pet Paradise is a lovely day care for your pet. The staff was able to help get both of my pets settled and at ease quickly, giving me the peace of mind I needed when leaving my fur babies to someone else’s care. Thank you Pet Paradise!
Response from developer
Thank you for the review. We are so happy to see that your pets are enjoying Paradise.
Worse than dog crap
The only thing this app is good for is cameras. The staff never answer the phones or call you back because they’re pushing everyone to use the app, but when i try to book reservations they never work. The comments section for your pet always glitches so i can’t type I have to voice to text (which i don’t like doing). I strongly believe they need to improve their customer service and office communications in every location instead of relying on an app that barely works.
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Response from developer
Thank you for your feedback. We are sorry to see you did not have a good experience. We are making regular updates to improve the user experience. We hope you will give it another try.
