Leave a Review Trustpilot
Keeping tabs on the internet
I love Trustpilot because they make trust a priority and maintain actual accounts of consumers and their experiences dealing with companies that sell products/services online. Making life a little easier and preventing people from false or misleading web sites. The Wild West days of the internet are behind us now that we have this valuable resource of Trustpilot. Keep keeping them honest, I love what you do.Show lessShempBotta
Developer Response
Hello ShempBotta, Thanks so much for your rating and feedback, we really appreciate hearing we're doing a good job! Trust in reviews defines the very essence of Trustpilot, so we take the job of maintaining that trust very seriously. We're delighted that you're able to use our platform to distinguish between which businesses to trust and give your custom to, and which ones to avoid. We hope you continue to read and write reviews. All the best, Flavio - TrustpilotTrustpilot
I sent a rough estimate of what I had said to them about getting a couple of pairs of supposedly goretex water proof trainers which after I got them I went for a walk and offcource started to rain and we’ll the great named trainers Aasics goretex trainers and they just returned to trainers not doing what it said on the box , they were actually really useless for what I got them for and were called, the company were to tell me about returns but Iv never received any thing back as yet from them ,Show less🙏🐈⬛
Developer Response
Hello, Thanks for getting in touch. We're sorry to hear you've had some issues and the company have yet to get back to you. We do always hope that all businesses reply to reviews, however if they don't, your review is still important and valuable. It might give another reviewer the information they need to make an informed decision, and we believe that is powerful. It may be best to try their customer service outside of Trustpilot. We hope you get your issue resolved. Kind regards, Kerry-TrustpilotThey will remove your negative reviews
Trust pilot will take down your reviews and mark them as ‘spam’ if they’re negative. There have been a lot of reports of this. Many people claim it only happens on company profiles that pay TrustPilot. In my case I was verified with ID on their website and after posting a lengthy and detailed review, it was removed for being “potentially spam”. They marked my post as being a bot post even though I’m verified with my ID.Show lessShant1010
Developer Response
Hello Shant1010, Thank you for your review and for becoming a verified reviewer on Trustpilot. Please rest assured that we welcome all genuine reviews no matter what the content is; presenting both the positives and negatives of companies is what makes our platform so valuable to consumers. We take our responsibility of protecting consumers seriously, so we have automated fraud detection software that verifies every review posted is genuine. We don’t take any chances when a consumers' hard-earned money is on the line. If we notice anything that doesn’t look quite right - we take immediate action. This is in no way intended to offend, and we hope that you’ll continue to write reviews that make a real difference to others. We have a team of Content Integrity Specialists on hand to bring a human touch to every decision. We would love to discuss the possibility of getting your review back online please get in touch with our team here: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360000910020 Best regards, TrustpilotGreat for keeping companies honest
App works well.
But -2stars because there are still some companies getting away with buying review stuffing on TP and very obviously. It’s always a pain in the bum to have to check for this phenomenonadam_australia
Developer Response
Hello there, Thank you for sharing your review and feedback with us. We are glad to read that the Trustpilot App meets your expectations. The integrity of our platform is a priority for us, our Content Integrity team is dedicated to protect our platform from fake reviews, misuse and fraudulent behavior; the team is constantly working to make our platform more Trustworthy. Last year, we were able to identify and remove more than 2.7 million fake reviews out of a total of 46.7 million posted and take action against fraudulent behavior from warnings to legal actions. We also believe in the power of our community, so our whistleblower function enable all our users to notify us about any potential issue, feel free to contact us using the following form : https://support.trustpilot.com/hc/requests/new?ticket_form_id=360000922460. Best regards, Trustpilot
