I paid for this app and every answer has been incorrect.
Developer Response
Thank you for sharing your experience, X2311. We regret to hear that the app has not met your expectations. We strive for accuracy and are continually working to improve our identification algorithms. If you're willing, please contact us at rockid.feedback@gmail.com with some specific examples of the incorrect identifications. We'd like to review these instances and see how we can make things right for you. Your feedback is invaluable to our ongoing efforts to enhance the app.
Best regards,
The Rock Identifier TeamFor charging me and not having an obvious option to opt out.
Developer Response
Thank you for your feedback, Jaystubb637. We're sorry to hear about your frustration regarding the subscription options. We aim to make all aspects of our app clear and user-friendly. Please reach out to us at rockid.feedback@gmail.com, and we will guide you through the process of opting out or address any other concerns you may have. Your satisfaction is important to us, and we are here to help.
Best regards,
The Rock Identifier TeamI tried three different rocks that I know for sure what their identifications are and the app got it wrong all three times I do not want to have this app but I have not been able to cancel it.
Developer Response
Thank you for your feedback, Pokemon Hoader. We're sorry to hear that the app did not meet your expectations with the rock identifications and that you've experienced difficulties with cancelling. We're committed to improving accuracy and user experience. Please contact us at rockid.feedback@gmail.com for assistance with cancellation and to discuss any specific concerns about the identification process. We value your input and are here to help make your experience better.
Best regards,
The Rock Identifier TeamI tried 10 different rocks and it wouldnt work.
Developer Response
Thank you for sharing your experience, real archery hunter. We appreciate you trying out our app with different rocks. If you're facing issues with the identification process, we would like to help. Please contact us at rockid.feedback@gmail.com with more details so we can assist you in getting the most out of the app. Your feedback helps us make continuous improvements.
Best regards,
The Rock Identifier TeamThis is the WORST! Identification is useless, everything came up diamond. Only gives you the basic stone. I tried ones I know already even simple red Jasper only says Jasper. No breakdown. I cancelled after an hour
Developer Response
Thank you for your feedback, La1975. We appreciate you giving our app a try and sharing your experience. It's important for us to understand where we can improve, especially in providing more detailed information about the stones identified. If you have further insights or suggestions on how we can enhance our app, please feel free to reach out at rockid.feedback@gmail.com. Your feedback is crucial for our ongoing development efforts.
Best regards,
The Rock Identifier TeamToo expensive and does not work well hard to cancel
Developer Response
Thank you for your review, br549he. We appreciate your feedback and understand your concerns about the cost and functionality of our app. To discuss your experience further and to address the cancellation process, please contact us at rockid.feedback@gmail.com. We would also be happy to offer a discount for your valuable feedback which helps us to improve our service.
Best regards,
The Rock Identifier TeamAfter a few attempts , it says everything is a diamond , even colored stones like sapphires and topaz
Developer Response
Thank you for your feedback, forald. We appreciate you taking the time to share your experience. We aim to provide accurate identifications and understand the importance of distinguishing between different types of stones. If you'd like, please email us at rockid.feedback@gmail.com with more details so we can look into this issue and work on improving the accuracy for colored stones like sapphires and topaz. Your insights are invaluable to us as we strive to enhance our app.
Best regards,
The Rock Identifier TeamIt charges me $6 a week for a rock identifier. A ROCK IDENTIFIER. If it was $6 a month it would be more justified, but no I guess I can’t use the app until I pay $6 a week
Developer Response
Thank you for your feedback, Shebshhs. We appreciate you sharing your concerns about the pricing. We offer several subscription plans to accommodate different needs, including our annual plan at $29.99, which breaks down to just $0.57 a week. You can switch to this or another plan anytime through the app settings. If you need assistance changing your plan or have further questions, please contact us at rockid.feedback@gmail.com. We're here to help make your experience as good as it can be.
Best regards,
The Rock Identifier TeamI had an idea of what my stones & crystals were but this app helped identify them completely. It was also helpful at identifying which ones were real or fake. Important for those who don’t have a lot of background in stones & don’t want to invest in counterfeits
Developer Response
Thank you for your wonderful review, AlexWD27! We're thrilled to hear that our app has been helpful in identifying your stones and crystals and distinguishing the real ones from counterfeits. Your feedback is especially valuable for users with less background in stones who are looking to avoid counterfeits. If you have any more suggestions or need further assistance, please feel free to contact us at rockid.feedback@gmail.com. We're always here to help and look forward to continuing to serve your needs!
Best regards,
The Rock Identifier TeamI have been crazy about finding rocks since I was a little kid on our vacations camping trips I would sneak them in to the car and hide them somewhere so I could take them home I have learned a lot from this app and I will be going by every thing that you said about the rocks and stuff thank you for sharing it with us
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Developer Response
Dear Sexy Gizmo,
Thank you for your heartfelt review about your passion for rock collecting and how our Rock Identifier app has been part of your journey. We're glad to have been able to contribute to your adventures.
We noticed your rating on the App Store changed to one star. If there's any specific issue or area for improvement, please let us know. Your feedback is crucial for our development.
If the change in rating was unintentional, or if you'd consider revising it based on your experience, we'd be grateful. Thank you for being a valued member of our community.
Best regards,
Rock Identifier Team
X2311
Jaystubb637
Pokemon Hoader
real archery hunter
La1975
br549he
forald
Shebshhs
AlexWD27
sexy gizmo
