Leave a Review Rock Identifier
It’s okay
The app is easy to use, but it still needs more work. My tiger’s eye was being identified as a jasper and my jasper was unidentifiable. So makes me feel like this isn’t reliable for stones I’m not sure about.GUUjuu26
Developer Response
Hello GUUjuu26, Thank you for sharing your experience with our app. We're glad to hear that you find the app easy to use. We acknowledge that there's room for improvement in our identification accuracy, and we're actively working on enhancing this aspect. Your specific examples of tiger's eye and jasper will be very helpful in this process. We strive to make Rock Identifier more reliable and appreciate your feedback as it guides our development. Thank you for your patience and support. Best regards, Rock Identifier TeamReal Rate: 1 star
It is very inaccurate. I was using crystals i already knew to see if it was able to name them, or be close enough, and it was getting them wrong. It was also unable to names shaped crystals (as in crystals formed into a smoother shape). Then, you can not scan more than 3 crystals at a time unless you’re paying 5.99 a month. Definitely a waste, especially considering the incorrect crystal matches.Show lesschevsea
Developer Response
Hello chevsea, Thank you for using Rock Identifier and for sharing your experience. Your feedback on the accuracy and the scanning limit is invaluable to us. We are constantly striving to enhance our identification technology, especially for shaped crystals. We also take note of your thoughts on our subscription model. For any additional feedback or suggestions, please contact us at rockid.support@gmail.com. We appreciate your input as it helps us improve. Warm regards, Rock Identifier TeamMake sure you try it first!!
1. Every identification had Diamond as an option. You know good and well that’s not even close to the case. That’s false advertising. 2. The app had a really hard time focusing on my stones - And I have a brand new iPhone 15. So the issue is not with my camera. 3. About 30% of the time I got a message “Hmmm…This doesn’t look like a stone.” Yet I could change nothing - hit retry - and it made an identification. 4. Many of the identified stones had a message that they were waiting for more data. 5. Unfortunately for me the app is more frustrating than helpful.Show lessOreo Mama
Developer Response
Hello Oreo Mama, Thank you for taking the time to provide detailed feedback on your experience with Rock Identifier. We're sorry to hear about the issues you've encountered. 1. We're addressing the over-representation of diamond in identifications and working to improve our algorithm's accuracy. 2. We're looking into the focus issue with high-end devices like iPhone 15 to ensure a smoother experience. 3. The inconsistency in stone recognition is something we're actively working on correcting. 4. We're continuously gathering more data to provide more comprehensive information for identified stones. 5. We understand your frustration and are committed to making the app more user-friendly and reliable. Your insights are invaluable in guiding our improvements. If you have any more details to share or need further assistance, please contact us at rockid.support@gmail.com. We appreciate your patience and hope to provide a more satisfying experience in the future. Best regards, Rock Identifier TeamI’m Sorry!
I know it’s most likely me! But all I kept getting was the screen with the camera and I take the picture sometimes it got it right sometimes it didn’t. The only time it got it right was when it was Quartz! So I didn’t find the app to be as diverse as I thought it was and I’m quite sure I’m using it wrong. I couldn’t find any instructions or directions anywhere to help me so I went ahead and canceled my free trial. I’m sorry it looks like such a great app, but I know my brain doesn’t work very well anymore and I’m having trouble! But thank you for letting me give it a shot.
Sincerely,
Mary Janice BianShow lessJrzygrl222
Developer Response
Hello Mary Janice Bian, Thank you so much for trying out Rock Identifier and for your kind words. We're grateful for your feedback. It sounds like you had some difficulty with the app's interface, and we're sorry to hear that it wasn't as intuitive as it should be. We're committed to making our app more user-friendly and accessible, including clear instructions and guidance. Your experience gives us valuable insight into how we can improve. If you decide to give Rock Identifier another try in the future, we're here to assist you at rockid.support@gmail.com. We'd be more than happy to help you navigate the app and make the most of its features. Thanks again for giving the app a chance, and we wish you all the best. Warm regards, Rock Identifier TeamGarbage
I just wanted to identify some healing stones I use for spiritual and mediation purposes. I always think I’ll remember what they are and I never do. I wasn’t having much luck with google lens, so I thought I’d try this. I selected 3 day free trial and then was charged $8.67.
The first rock I tried is dark gray and marbley, and it said it was a diamond. The second is peacock ore or chalcopyrite and it said it didn’t look like a rock.
Maybe it needs natural light to work properly, but this is not giving me what I needed and I certainly don’t want to pay for it!Show lessSadScrabbleJunkie
Developer Response
Hello SadScrabbleJunkie, Thank you for trying out Rock Identifier for your spiritual and meditation stone identification needs. We're sorry to hear that the app did not meet your expectations, especially regarding the accuracy and the billing issue. We strive for accuracy in identification, and we're continuously working to improve this aspect, including for stones like peacock ore or chalcopyrite. Regarding the charge after selecting the 3-day free trial, we would like to investigate this further and assist you in resolving it. Could you please contact us at rockid.support@gmail.com with your transaction details? We're here to ensure your satisfaction and address any concerns you may have. We appreciate your feedback as it helps us to enhance our app. Best regards, Rock Identifier TeamCan’t find what the rocks are, generally useless
So, on multiple occasions, I enter a rock photo even when I knew what the rock was. Then this rock id thing says, Emerald, and guess what, the rock was literally black and white. Not an emerald. This kept happening. And then there is the stupid, “you can only take 3 picks a day unless you get a membership” thing. So I was trying to figure something out real quick for a friend, and it’s like, “oh no you must have reached you shots limit. And there is basically nothing to do on the app, it misidentifies rocks and never once has gotten my rock right. I say don’t get this, it is free sure but all it does is take up space and fails to id rocks.Show less01342ee
Developer Response
Hello 01342ee, Thank you for using Rock Identifier and sharing your feedback. We're sorry to hear about the challenges you've faced with rock identification, especially the instance with the black and white rock being misidentified as an emerald. We acknowledge the importance of accurate identification and are constantly working to improve our algorithm for better results. Regarding the daily limit for free users, we appreciate your input on this feature. We're always looking for ways to balance the app's functionality with the needs of our diverse user base, and your comments are valuable in this regard. We understand your frustration and thank you for providing feedback that helps us to improve. If you have any specific suggestions or need further assistance, please don't hesitate to reach out to us at rockid.support@gmail.com. Best regards, Rock Identifier TeamCan’t find the rock location thing
So I got the app and I was happy that it can find rocks and minerals but I didn’t know how so I looked in settings but it wasn’t there I need help.I don’t…
Developer Response
Dear I don’t..., Thank you for your review. To find the rock location in the Rock Identifier app, please check the page with the description of the identified rock or mineral. If you need further assistance, feel free to contact us at rockid.feedback@gmail.com. Best regards, Rock Identifier TeamNot very helpful for a weekly fee
My daughter was doing a Jr. High project on rocks. I had a big box of rocks from my youth. I knew what a few were but wanted help identifying the others. It could only identify granite. It wasn’t worth keeping if it was free let alone at $5/week. Don’t buy this.Rock Richard
Developer Response
Dear Rock Richard, Thank you for your feedback regarding the Rock Identifier app. We're genuinely sorry to hear that the app did not meet your needs for your daughter's Jr. High project. Your input is invaluable to us and plays a crucial role in our continuous improvement. We understand your concern about the cost of the app, especially given your experience with its identification capabilities. As a result of your feedback, we will be reviewing our pricing policy to better align with user expectations and the value we provide. Should you have specific rocks that the app struggled to identify, we invite you to email us at rockid.feedback@gmail.com with details or images. This will assist us in refining our database and identification technology. Your honest review is greatly appreciated and is a key driver in our efforts to enhance the Rock Identifier app. Best regards, Rock Identifier TeamWorst app ever!!!
I put a Tiger’s Eye in front of the camera and the result said it was Gold! Then a second attempt I put a Black Obsidian in front of the camera and the result said Diamond! WHAT A JOKE! Not only that, the app asks “did we get it right?” If you say no, they tell you to put the right name of the rock for them, so basically we are doing their job! RUN AWAY FROM THIS!Show lessGleHD
don’t
charged me immediately even for the free subscription. opened the app back up shortly after & it won’t let me proceed until i PAY AGAIN. it even says it in my description, i am furious.emarzecd
