App keeps on crashing after yesterday‘s update.
Response from developer
iThank you for your review of Nitro PDF Pro for iPad & iPhone. Your satisfaction with the software is important to us. We are very sorry to hear you are having problems and take all concerns seriously. In order to properly troubleshoot and address your issues specifically, please provide more details regarding the crash via our Community Forum: https://community.gonitro.com/. For example, does this occur with a particular document or multiple different documents? We are committed to providing the best possible user experience and look forward to helping you resolve your issue ASAP.
The download is “free” but the app is not
Response from developer
Thank you for your review of Nitro PDF Pro for iPad & iPhone. Your satisfaction with the software is important to us. We appreciate your feedback. We are taking steps to improve the user experience and are keen to opening up app access to different sets of users and meeting their needs, which includes those with (as well as without) a Nitro account. Currently, users without a Nitro account must purchase a license through Apple to use the application. Please provide more details on improvements you would like us to make add via our Community Forum: https://community.gonitro.com/. We are committed to providing the best possible user experience and look forward to helping you resolve your issue ASAP.
Not free!!!
BUT, if you download and enter the app, you have to choose two options; Log in or continue without account.
THEN, if you choose CONTINUE WITHOUT ACCOUNT, you have to buy the whole access with 9.99$…
OMG!!! So amazing marketing… LOL…
DON’T DOWNLOAD
DON’T WASTE YOUR TIME
DON’T FILL THIS TRASH IN YOUR PURCHASE APP… 🙂
Response from developer
Thank you for your review of Nitro PDF Pro for iPad & iPhone. Your satisfaction with the software is important to us. We appreciate your feedback. We are taking steps to improve the user experience and are keen to opening up app access to different sets of users and meeting their needs, which includes those with as well as without a Nitro account. Please provide more details on improvements you would like us to make add via our Community Forum: https://community.gonitro.com/. We are committed to providing the best possible user experience and look forward to helping you resolve your issue ASAP.
Not Worth It
Response from developer
Thank you for your review of Nitro PDF Pro for iPad & iPhone. We value your support--your satisfaction with the software is important to us. Sorry to hear you are having problems and take all concerns seriously. In order to properly troubleshoot and address your issues specifically, please provide more details on your issues adding a signature via our Community Forum: https://community.gonitro.com/. We are committed to providing the best possible user experience and look forward to helping you resolve your issue ASAP.
Nowhere near the Mac app — look elsewhere
I am also worried about the Mac version under the new ownership. Smile’s support was great. Nitro’s doesn’t exist.
Response from developer
Thank you for your review of Nitro PDF Pro for iPad & iPhone. Your satisfaction with the software is important to us. We take all concerns seriously. We are working to continually update the app; however, in order to address your issues specifically, please provide more details on your needs via our Community Forum: https://community.gonitro.com/. We are committed to providing the best possible user experience and look forward to collaborating to ensure the app provides you want you want.
Is there a user manual?
Also, I am mostly interested in OCR and conversion to text documents. It seems like tablets these days have enough power to do that, so will these functions be included? Or are they already included but I don’t know how to find them??
Response from developer
Thank you for your review of Nitro PDF Pro for iPad & iPhone. Your satisfaction with the software is important to us. A User Guide is indeed available online (you can also access it via a link from within the product): https://pdfpen.com/user-guide/iosFor feature-specific questions, requests, or support issues, please send us a message via our Community Forum: https://community.gonitro.com/. We are committed to providing the best possible user experience.
Crashes during every session
I hope that Nitro will fix this app and support it properly. I hope that Nitro’s purchase of the app from Smile does not presage the destruction of once-great software.
Response from developer
Thank you for your review of Nitro PDF Pro for iPad & iPhone. Your satisfaction with the software is important to us. We are very sorry to hear you are having problems and take all concerns seriously. In order to properly troubleshoot and address your issues specifically, please provide more details regarding your issue e.g. does this problem occur with a particular document or multiple different documents, etc. via our Community Forum: https://community.gonitro.com/. Details help us better narrow in the problem. We are committed to providing the best possible user experience and look forward to helping you resolve your issue ASAP.
No choice but to write a review
Well I'm afraid it doesn't do anything like that. Basically all you can do is the same as many free form filler apps do. Not what I thought.
So after 5mins I had worked out it was nothing like I gathered from the description and tried for a refund. After many attempts to use the links provided by Apple and the app developer I found that there is practically no way to contact anyone. I ended up in some mindless endless loop and so here I am, leaving a review on a product that is really not what I expected.
Response from developer
Thank you for your review of Nitro PDF Pro for iPad & iPhone. Your satisfaction with the software is important to us. We are very sorry to hear you are having problems and take all concerns seriously. In order to properly troubleshoot and address your issues specifically, please provide more details via our Community Forum: https://community.gonitro.com/. Currently, only the advanced desktop versions of the app allow uses to design interactive forms for others to fill out. We are open to feedback and feature requests and are committed to providing the best possible user experience and look forward to providing you the help that you need.
Not all functionality available. No product support
Response from developer
Thank you for your feedback of Nitro PDF Pro for iPad & iPhone. Your happiness with the software is important to us. We are very sorry to hear you are having problems and take all concerns seriously. Our Community Forum provides support for everyone, include for users who are working with the iOS app: https://community.gonitro.com/. Please continue to post your issues there for troubleshooting. We are working to make the User Guide easier to locate. Meantime, the User Guide is currently available here: https://pdfpen.com/user-guide/ios. We are committed to providing the best possible user experience and look forward to helping you resolve your issue ASAP.
So disappointed !
Response from developer
Thank you for your review of Nitro PDF Pro for iPad & iPhone. Your satisfaction is important to us. We take all concerns seriously. The Mac and iOS applications are two different products sold separately. Nitro PDF Pro for iPad & iPhone supports Apple Pencil and the connexion is automatic. To properly troubleshoot and address your issues specifically, please provide more details regarding Apple Pencil via our Community Forum: https://community.gonitro.com/. For example, what are your current Scribble tool settings e.g. opacity and color? Please make sure opacity is at 100%. Additionally, if you can provide us the broken link, we will take a look. We are committed to providing the best possible user experience and look forward to helping you resolve your issue ASAP.
