Nespresso Boutique User Reviews

Nespresso S.A.

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Third app’s a charm?

Like the other reviewer, I don’t understand why there are three different Nespresso apps on the App Store. Perhaps they were afraid of the blowback that may result from drastically changing the UI of a shipping app? In any case, it makes for a very confusing customer experience. Had I not stumbled onto this, I would’ve never realized there was a “new & improved” app. That said, at first glance I believe the new UI in this app is superior to the original app’s, as you can now filter on multiple attributes simultaneously.

Also, as noted by another reviewer, defaulting to paid shipping when your order qualifies for free shipping is lame.

Finally, the lack of credit card autofill in the payment method setup is extremely annoying. But at least it supports ApplePay.

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E000R

12 days ago

Third app’s a charm?

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E000R

15 days ago

Better than their old app

An improvement over the old app, like the new UI and easy to use

Isla2231

15 days ago

Response from developer

Hi there, thank you for taking the time to give us this review! We are delighted to hear that you like the new and improved UI in this App. Please be assured that this will be fed back, and we hope you continue to enjoy using the Nespresso Boutique App!

Why 2 apps?

I now have 2 nespresso apps on my iPhone and their support team can’t tell me which one to use?

Zenofile

21 days ago

Cancelling a Subscription.

This should be SIMPLE thing to do. Try completing this task via the App and On Line. It’s an IMPOSSIBLE thing to do!! You can edit a delivery easily. WHY NO EASY CANCEL OPTION?

I also don't have a nickname

a month ago

Response from developer

Hi there, we would like to thank you for taking the time to provide your feedback. Please be assured your comments will be logged with the relevant teams for further review and possible future improvements to our App. Many thanks!

New app

Just downloaded the app to get the credit and I couldn’t add the get £10 free code on the app as it went from shop to complete order. Not happy as I wanted 100 capsules and £10 off.

F0xy2000

a month ago

Response from developer

Hi there, we are sorry to hear you have experienced an issue using a Promo Code via the App. The Option to add a Promo Code can be found in the "Bag" before completing checkout. If the issue occurs again, please get in touch via the 'Contact Us' page on our website or via our social media channels. We will be happy to support with getting you a resolution. Many thanks!

Not top notch

The app is temperamental and only works occasionally. Very disappointing for a company of your statute. Please fix once and for all.

Hari-dhama

a month ago

Response from developer

Hi there, we are sorry to hear that you are having issues whilst using the App. We would also like to thank you for taking time to provide your feedback. Please be assured we will log your comments with the relevant teams for further review and possible future improvements to our App. Many thanks!

If it ain’t broke, don’t fix it

Never had any issues with the previous app - easy to navigate, browse and purchase. I can’t even access the new app since downloading it. It just keeps crashing with an “oops something happened! Please try again” message.

Luce__w

2 months ago

Response from developer

Hi there, we are sorry to hear that you are having an issue using the App. We kindly ask that you check you are on the latest version of the App, or delete and reinstall, and see if the issue is resolved. If the issue persists, please get in touch via the 'Contact Us' page on our website. We will be happy to support with getting you a resolution. Many thanks!

Useless

‘My credentials are not valid for this store? Oh, rly? Included Pods used, 30 free pods used, machine returned, no pod orders for you! :)

TehPronStra*

3 months ago

Response from developer

Hi there, we are sorry to hear you are having an issue accessing your account via the App. If the issue persists, please get in touch via the 'Contact Us' page on our website. We will be happy to support with getting you a resolution. Many thanks!