Do not download
Response from developer
Thank you for your feedback. Unfortunately, the Trek Rail 9.8 with the Bosch drive system is not compatible with the Trek Central App. Please see this link below to determine if your Bosch equipped ebike is compatible with one of the Bosch apps and email us at ridersupport@trekbikes.com if you have any other questions! https://www.bosch-ebike.com/en/help-center/asset-asf-00596
Should pair with Apple Watch
Response from developer
Thanks for reaching out. Please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735 with any additional feedback or product support help. Ride Bikes, Have Fun, Feel Good!
Trek app doesn't stay connected
Terrible support page - app is like a beta release
Response from developer
Thank you for your feedback. Strava can be connected by opening Settings>Rider Profile>Connected Accounts within the Trek Central App. Once connected, you can manually upload any previous recorded rides to Strava. Future rides will automatically upload to Strava on ride completion. Please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735 with any additional feedback or product support help. Ride Bikes, Have Fun, Feel Good!
Very frustrating app - Trek disgrace :(
Please fix the annoying interruption of recordings and reconnection issue asap. If possible, please finally add Apple Watch compatibility. Then you’ll get also an updated better rating in return.
No data when not using power
Response from developer
Thanks for your feedback. The Ride Tab of the dashboard will show live data agnostic of an assist mode being engaged. Live ride data will be displayed as long as the bike is powered on, connected with the Trek Central App, and a ride is actively being recorded. Please reach out to ridersupport@trekbikes.com with any additional feedback or product support help. Ride Bikes, Have Fun, Feel Good!
Login screen design fail
Response from developer
Thanks for your feedback. Login does not currently support pasting of passwords, but you can use a Password Manager to automatically populate the email address and password fields on this screen. Please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735 with any additional feedback or product support help. Ride Bikes, Have Fun, Feel Good!
If there is a way, I cannot figure it out
I use it for maintenance information (miles risen, state of charge, etc.) since both I and my spouse have Trek electric bikes, it would be nice if both bikes would pair with the app and the dashboard would allow selection of the bike in question. It is a real PITA to have to go through the process of pairing the second bike and “losing” the first every time I want to review the other bike’s data. If that were possible, then I would rate it 5 stars. Edit: Additionally, I have reported this to my local Trek dealer that when connected to my Dual Sport+ 2, the app recommends tire pressures for both wheels ridiculously low (in the 20s, PSI, while the tire wall says maximum 50 psi). If I followed the app’s recommendation, I would be riding to “Pinch Flat City.”
Response from developer
Thank you for your feedback. Currently, only one eBike can be connected and viewed in Trek Central at a time. Please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735 with any additional feedback or product support help. Ride Bikes, Have Fun, Feel Good!
App Doesn’t Auto-Start & Stop rides with iOS 18.x
Response from developer
Thank you for your feedback. Auto-Recording should continue to start as long as an app-bike connection is made before the app is backgrounded on your iPhone. Please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735 and we'd be happy to help further troubleshoot your ride-recording issues. Ride Bikes, Have Fun, Feel Good!
Needs Improvement
Response from developer
Thanks for your feedback. The TQ Software Versions will be available in the next release of TCA (V2.7). Please reach out to ridersupport@trekbikes.com with any additional feedback or product support help. Ride Bikes, Have Fun, Feel Good!