Leave a Review SnackMagic
Nice idea, poor execution
I received a gift of a certain dollar amount with Snack Magic. This is the second time a thoughtful employer offered me this gift. I made an account last year, figured out the order, and received what I thought were small, overpriced snacks. This time around, I couldn’t log into Snack Magic; they now are under a different company called Stadium. Stadium wouldn’t accept my login from Snack Magic. I tried to create a Stadium account but since I already had a Snack Magic account, it wouldn’t allow me to set up another account with Stadium using my primary email. So I set up the account using another email address and then I was blocked from accessing my gift because that was tagged to my primary email. Chat with customer support; they reset the account. Finally, I’m in, my cart is loaded, and I was about $12 over. I planned to pay the difference using Apple Pay but on the checkout page, it said I owed $731. Chat again. Advised to log out and log back in, and they sent instructions for repopulating my cart. Still charging me $731 instead of $12. Chat again. This time I was told they somehow had the wrong country code so it wasn’t USD I would be charged but some other currency. Rep assured that if I chatted my credit card information, they would finish it for me. No thanks. Finally had to remove items from the cart and leave a small balance. The good part is that the agent was timely and friendly. The bad news is that it takes more time to order through them than to go to the grocery store, and the snacks are tiny and overpriced. Add to that the failed technology, the potential for financial fraud, and this will be an app I delete and a service I advise against using.Show lessFane Roberts
Nice idea, poor execution
I received a gift of a certain dollar amount with Snack Magic. This is the second time a thoughtful employer offered me this gift. I made an account last year, figured out the order, and received what I thought were small, overpriced snacks. This time around, I couldn’t log into Snack Magic; they now are under a different company called Stadium. Stadium wouldn’t accept my login from Snack Magic. I tried to create a Stadium account but since I already had a Snack Magic account, it wouldn’t allow me to set up another account with Stadium using my primary email. So I set up the account using another email address and then I was blocked from accessing my gift because that was tagged to my primary email. Chat with customer support; they reset the account. Finally, I’m in, my cart is loaded, and I was about $12 over. I planned to pay the difference using Apple Pay but on the checkout page, it said I owed $731. Chat again. Advised to log out and log back in, and they sent instructions for repopulating my cart. Still charging me $731 instead of $12. Chat again. This time I was told they somehow had the wrong country code so it wasn’t USD I would be charged but some other currency. Rep assured that if I chatted my credit card information, they would finish it for me. No thanks. Finally had to remove items from the cart and leave a small balance.
The good part is that the agent was timely and friendly. The bad news is that it takes more time to order through them than to go to the grocery store, and the snacks are tiny and overpriced. Add to that the failed technology, the potential for financial fraud, and this will be an app I delete and a service I advise against using.Show lessCan’t sign in
When I try to set my birthday or skip that step I get an error title “Error” body “Can’t be blank. Can’t be blank.”Asymptotic assimilator
great
awesome appMrbruno
Love the new UI!
Love the new design changes with the latest version. Really like the choices in search (at an individual level, bulk, by product type, and by company name). Appreciate the fuzzy search capability.Heathgator
Great discount, but constant wrong orders
I *love* the snacks and the discount, but just be aware that the last 2 drops I ordered had several missing items or wrong items. If you’re okay with that, then order away! In my case I’m allergic to some of them so I had to throw away the wrong items sent. Customer service will also only solve the issue if you really press them, otherwise they’ll just tell you they were sent and won’t resend the correct items or offer any solution. All in all, a great deal for discounted snacks, but just be aware of the drawbacks and double check you actually got what you ordered!Show lessgefni
Developer Response
Hi Gefni, Thank you for your review! We are so sorry to hear you had issues with your last two orders. We would love to make it right. Please reach back out to us in the app or email us at hi@snackmagic.com and we will take a look to see what happened.SO FUN.
I’m always refreshing for new drops 🤩 Super fun, easy to use. Quizzes are pretty funnyHannah Pikula
Fun to try snacks at a discount!
An awesome way to try new snacks at a steep discount. All you have to do is rate them after you try them to keep getting invited to new drops.JasBGill
Omg I got $60 of snacks for only $20
I’m so excited to get my snacks! They used a personalized quiz to determine the best snacks that fits my flavor profile.Inspired Listener!
