Leave a Review Gravity Coffee App
Keeps getting worse and worse…
I started using this app for convenience and it has been anything but helpful. After intermittent issues with my order not being ready even when the app said it was ready now I can’t even log in and it’s been over a month! I even pay for monthly membershipto get discount and I can’t access them without the app. What a waste!
Now that the app is back up I’ve been charged for my gravity membership (beginning of February), but can’t use my benefits because it hasn’t updated showing that it’s on a new cycle. Just stuck on last cycle. Also, bought a gift card, loaded it in the app, used it a couple of times and it wants me to put the PIN back in to use my remaining balance. What?! I always toss gift cards so now I just can’t use a $30 balance?! As much as I like the coffee, this is getting to be too much!Show lessTMACK0912
Surprised at reviews
This app is incredibly inconsistent and very difficult to connect with someone when it’s not working. I’ve been working with someone through IG as I haven’t been able to log on for 3 months. I receive a nifty notice to contact tech support - where does one do that? Contact information should be linked on the app. Without being able to log in I can’t cancel my subscription that I’ve been charged for but unable to use. I tried going on the website but of course the area I need to access is covered by the “order online” banner (at least on mobile). By the time I get home I’m not thinking about logging onto my laptop. It also shouldn’t be that difficult.
Btw, this inability to log on has happened a lot before but never for this long of a stretch. And yes, I’ve deleted the app and redownload multiple times (which worked before - again, shouldn’t have to, though).Show lessAGalSoCal
Gravity, get it together y’all.
I love Gravity Coffee, and have been such a fan of their drinks and style. But this app is an absolute mess. Constantly down, and not just down for a small period of time. We’re talking days two weeks. we pay for the gravity club through subscription and we can’t even access our benefits and to order a drink. For the longest time, you couldn’t even login due to text verification. Then, when it magically started working again, I couldn’t order a drink because of software errors. This is the third time this app has gone down in the past 12 months.
And you can tell that there is zero communication within the company because every time I try to talk to the barista, none of them have any idea, and they just keep referring me to corporate office, who also is completely nonresponsive. it’s obvious it’s not the baristas fault, but at some point some transparency about this app needs to be made.
If Another major coffee retailer had even a fraction of issues with their app, the world would go wild and in would be fixed. It’s crazy because you can see such a disconnect on their social media when they announce new stores and different states but hello, can’t order drinks from their app because it’s down…yet again.
Seems like the app is working again as of today, but you couldn’t paint me shocked if it went down again for yet another few to several weeks.Show lesstbinthecity