Leave a Review Build Master
Customer service is bad
I have had an account for a long time now. It was opened up on a work email address when it was first opened. I had to do this due to issues I had at the time with the account I originally set up with my personal email address. I tried to get help then, but nobody responded. About a month ago, I started experiencing glitches in the game. I tried reaching out for assistance. I heard nothing back. I read online that if you go to settings, you can select device clean up. This will sometimes fix issues. There is a note in that section that says this may solve some in game problems. I did so. When I tried to set things back up, I realized that the game was set up under my work email address. June 1, I started a new job and no longer have that email address. This issue happened a few days after. I immediately tried reaching the developer and continue to try to do so via Discord. No response. I was told to reach out via the in-game customer service option. I have been reaching out daily. No response.
My issue is that I want to be able to access the game on my iPad. I can only access it on my phone right now. I need someone to reach out to me to help address this situation.
For whatever it is worth, I actually enjoy the game. The issue is as of this time, there has been ZERO support.Show lessVol4life999
Worse game and I played many pay games for years
Zero support. When problem comes up you out of luck. Almost thinking of charging it back. Very bad support, game system doesn’t work half the time. You are not building bridges. It’s a manipulation factor. If you see this review, I’d suggest you take a second thought and find something else. Most people are on multi worlds feeding themselves gems. Nothing you can do to keep up with it. Cause they have the stash in gems built up. They create price chats and share from one account to other account and then act all big and bad . I watched them bully someone right out. And this guy spend wacko money and couldn’t keep up with the gems they was getting daily.
You get hate speech in game. There’s no report button. You are basically in a world with no rules. But keep spendingShow lessDirtTrackRacerSingleFather2
Glitchy, no customer service, and no bridges
I downloaded Build Master expecting a bridge-building game, as advertised. However, after the first week, there were no more bridges to build. The game then shifts into an expensive war game that is pay-to-play if you want to remain competitive.
The game is also very glitchy, especially in the chat. After spending thousands of dollars meeting criteria to migrate, the game glitched and wouldn't allow 3 of the 5 servers to migrate. This imbalance created two overpowered worlds, while the other three lost players and became non-competitive.
Several players, including myself, reached out for weeks but received no response from the developers. This has completely ruined our significant investments in the game. It’s clear the developers don't care about their players. Avoid this game.Show lessMjs2006
It has some work to do
I don’t get why people are saying it’s not what the ad shows because it definitely is. In fact, it’s only one small part of the game but they don’t show you that the game is much like a Lotta other games. Where are you join a alliance to grow but the game is still new is still being developed as it goes and I honestly think it’s not that bad pretty entertaining I only give it a three star because I feel like the game gets repetitive fast but there are a lot of things that they can improve on i’ve met some pretty cool people on the game very cool if the developers want to contact me my in game name is “coolcock” I am a alliance leader and would like to help shape the gameShow lessjayo975
Not what the ads show
So the game is pretty addicting once you download it and start playing. However, after a bit it’s not about bridge building anymore. Which is what all the ads are pointed towards. The first bit of it includes some bridge building but also includes a lot of battling with different characters against enemies while also building your own territory. I got it for the bridge building but kept playing because it was still pretty entertaining but after a couple days and getting to stage 122 there’s literally no bridge building like in the ads anymore. It’s just drawing a line to get a truck across or battling with your characters and building your territory. Also the bridge building they show in ads is nothing like the bridge building they do in the game. Its completely different. I’d say don’t bother downloading. I did enjoy how addicting it was for a couple days but it really doesn’t give what the ads present. If you want bridge building, find a different game.Show lesslzaiser
Not much Building in Build Master
The game presents itself as having to primarily solve building challenges. This, however, is quite misleading. The game originally had some level of building challenges, but as you progress, these building challenges have now been replaced by just having your heroes fight enemies. The game is in its second season, and it’s nothing but a war game at this point between alliances using your tanks to fight each other and attack opposing bases, tiles, etc. The only “building” is leveling up bases using resources, not actually solving any challenges that require problem solving and figuring out solutions. I think most of us that have stuck around are mainly for social reasons along with feeling like we have too much invested to just walk away from the game. I do not recommend joining the game at this point. Anyone new will be at a huge disadvantage and the game does not allow success without being in a strong alliance.Show lessMidOhioWRX
Love the game, impossible to reach customer service
I love this game. I have made some great friends along the way and there’s a lot you can do. It takes a bit to learn everything about the game, but there are many people who are willing and able to help. If you have any issues at all with your account or need to speak with customer service in general, good luck. Customer service is impossible to contact. I have an account that I had to give up because there was a glitch and I tried to reach out to Customer Service for several weeks. I put a lot of money into this account and had I ended up losing it. The only way to reach Customer Service would probably be through leaving a bad review to be honest. Otherwise, the game is great.Show lessdrob0687
Developer Response
Thank you for your feedback, I will submit your feedback to the development team.Customer Service in Game
I have two accounts in game and increasingly the glitches in both have gotten very bad - in my one account our alliance was unable to participate in an event because of glitches meaning we lost out on rewards, tiles gains and advancement. In my other I can’t seem to access rewards that say they are present. In both accounts I try the customer service chat options but have yet to receive an answer regarding the account that lost out in Star Wars event rewards or the other where I inquire about silver recruitment tickets and how or when we can use them?
The glitches and lack of customer service response is making question whether I can keep playing and I spend a fair amount in the game.Show lessMoonjunk
Developer Response
In the future, you can consume posters in the Star Gate Building to exchange for other materials. This feature will be enabled in the S5 season.The bridge building is a scam to get you to join a clan based empire builder war game
The bridge building is a scam to lure people to the game. The game is an empire builder clan based war game. Why don’t they just advertise that? It take a LOT of $$$ to be strong and progress in this game. If you ftp this one, you’ll simply be destroyed by the big guys. You’re lucky if the big clan lets you in. Take advantage of the protection. But in the end, the bridge building, which is why people join in the first place, goes away. It was only a small segment of the game anyway, and insignificant if not completely irrelevant.
Too bad they didn’t stick to theme: bridge building.
Graphics are cartoonish, but drawn nicely.
The new crystals portion of the game has made it almost unplayable. It’s not interesting.
It’s almost like they took the original game creators and replaced them.
Anyway, if you get in the social aspect of the game, you’ll probably stay on longer than you’d like. That’s always the thing with these games. You develop a relationship with strangers, and it keeps you coming back.
Quit early and be done with this game, or simoly ignore it. It’s not what they advertise and it becomes boring.Show lessBManJamz
Completely Broken (Update)
Game is completely non-functional at latest upgrade. Will not run the new player sequence at all to allow accounts to relink. Support is non-responsive. Any money spent in game is a complete waste. The community you build with other players is amazing but the lack of support makes it nearly impossible to play. Update: After three days of hearing nothing from customer service. I wiped factory reset with an iCloud restore. The game still wouldn’t allow me to link my account. So another reset this time without restoring from iCloud and the game would finally install and launch properly to give me the ability to reconnect my account. There is clearly some shoddy iOS development happening here but they don’t care and are not interested in fixing the issues at all.
Update: I understand the developer indicates that I need to watch capitalization in the email address. I am aware of that; however that would not solve the fact that I could not even get to the screen where you input the email without a full system wipe and no data restore.Show lessWhoover_
Developer Response
When you enter your email address, please pay attention to whether the uppercase and lowercase letters of the email address you enter are correct.
