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Customer service
This game is probably one of the best games I’d ever played and is extremely easy to spend money on. … until here we are months in and literally thousands invested thousands!a glitch happened with my purchase account and the game took back diamonds from my account putting it at negative 400k diamonds and not able to upgrade my buildings . The customer service that’s the only available communication with game go figure does not work at all. So here I am stuck not being able to play a game that I’ve invested thousands upon thousands in with zero communication from game makers . Not a way to treat customers that spend this kind or any kind of money for that matter supporting your game . Let alone the almost 20 active players I have brought to the game that also invest money into the game . You can’t offer services get payed for them then revoke them and have zero communication with them . Please be carefull the amount of money you invest here as for its looking like I’m out almost 5 figures ! With zero ways to address issue!Show lessm.h.seafox210.
Completely Broken (Update)
Game is completely non-functional at latest upgrade. Will not run the new player sequence at all to allow accounts to relink. Support is non-responsive. Any money spent in game is a complete waste. The community you build with other players is amazing but the lack of support makes it nearly impossible to play.
Update: After three days of hearing nothing from customer service. I wiped factory reset with an iCloud restore. The game still wouldn’t allow me to link my account. So another reset this time without restoring from iCloud and the game would finally install and launch properly to give me the ability to reconnect my account. There is clearly some shoddy iOS development happening here but they don’t care and are not interested in fixing the issues at all.Show lessWhoover_
Just don’t
Just started the game. I’m on Chapter 1, I’ve fixed exactly 1 bridge. After that, it took me back to the map area for Chapter 1 and shows me another broken bridge in the desert, with a few rocks nearby. I tap on the broken bridge, nothing happens. The road, nothing. The rocks, nothing. The desert, nothing. I get a big bouncing yellow arrow above the objective “Level Land: Repair Roads (0/1)” in the bottom left corner. I tap on it, it takes me to a whole list of objectives; I tap on the same “Level Land” objective at the top of the list, it takes me back to the broken bridge on the map. I tap on the broken bridge again, still nothing. No new icons or buttons pop up; I zoom out, I zoom in, I tap like a madman all over the road and surrounding desert. Nothing.
What an infuriating waste of time. Opened the app thinking I’d try and relax with a puzzle game, just to get more frustrated than I was when I started. Now looking through more of the reviews I find that it’s not just a simple puzzle game, they had to add some community building gimmick and cooldowns to try and get you to spend money. I’ve never been more happy to uninstall an app in my life.Show lessscworrell_2113
I really don’t know what to think
This game was advertised as a bridge building game. It seems that way at first, which I was totally on board with. (Parents beware) that is not the case. This is actually a war game with tanks and other things. When I downloaded it I thought It was really neat, it had cool characters and a fun little story line and everything else, but when you get finished disarming the rocket for the base and you start to find an alliance. You learn really quickly that this is NOT a kids game at all. When it comes to talking to other people and alliances everything is on the table. No holds bard. Everything goes. Gaming language, sexual language, cussing, Language does not matter, and nothing is censored. Besides the language, it is and can be a fun game however, when you get to a certain point in the game you have to start paying to play to progress. Which becomes EXTREMELY expensive.Show lessSimba00011122333
Developer Response
Hello, the game does not contain any compulsory purchase content. At the same time, if you see a problematic statement, you can click to report it. When the system receives the report, it will be checked within one day. Once the violation is confirmed, the offending user will be banned from speaking.Too many issues and no customer service
I have had way too many issues during the gameplay. Would accomplish the tasks required and would not get credit (and therefore no rewards). The recruitment hero is the worst. Supposedly, you should get orange hero every 90 tickets used. That’s not the case at all. I have used 270 tickets over the last few weeks and have not gotten the 3 orange heroes. Another issue, when you send message to customer service in chat, there is zero response. In the last week, I have sent 5 messages and not a single response to any of them. Lastly, the game walk through supplied in the chat is pretty much useless. It’s link to website that only provides the most basic of information. There are no updates with the “season changes” or any information about how to play the game or what to do when! Avoid the game if you don’t want to buy your way to a level to keep up or even be competitive with other players!!!Show lessjwhopkins3
Developer Response
When your lucky value is full, you will definitely get an orange hero. You can check your lucky value in the recruitment interface.Boring Game
I’ve been playing this game religiously for almost a year spent quite a bit of money always helping with game glitches and even brought a lot of people to play and keeping them playing. The game is so boring it’s crazy. You should make side games to do while waiting for war day. Should give us more ways to gain blue green and yellow crystals. I tried to be like an ambassador to the game and since I’ve brought so many people to play and keep them playing I’ve asked to have like a small sponsorship so I can at least give somewhat protection for my teammates. Please helpShow lessMr Wick in game
Big issues!
I’m literally stuck on level three I have asked for help within the game and everyone else seems to be able to do what I am trying to do. I’m trying to upgrade my headquarters from a level three to a level four I have three of five #DATA chips and cannot do anything more, I am on number 25 in the expeditions and can’t go any further. It tells me to complete chapter 3, which is upgrading my headquarters to a level four, but cannot acquire any data chips. I cannot click on the globe to fight sandworms or pirates because it wants me to build the radar which I can’t do without a Le-Vel headquarters, which I can’t upgrade because I only have three of five #DATA chips and cannot get anymore. Everything is upgraded including my characters. I’m literally stuck on level three and cannot move forward. This is a bit ridiculous.Show lessJerichjames
You must take care on this before this game gets worse
This game is getting like gangs they join to a big Alliances and if you not join to them they just attacking you alliance or they make you to live the game that is call bullying you must have the option to report those people when they attack you because they can just to get point’s. They attack you everyday even you not attack back they just coming for the weakness players just to get point’s
Sugestión please make the option to leave one planet or send the ones getting to much cp with other people who is equal match to fight them back or split them out every certain time to avoid gangs on this game, is not fun when one guy who got the power to do bullying to other players 10 15 or more come to attack youShow lessMiguel truck driver
Developer Response
Thank you for your feedback, I will submit your feedback to the development team.Billing problems
The game charged me twice for purchases and then I got a refund on the second charge only to have the game give me negative resources, despite still getting paid on the initial transaction. Now I can’t do anything with my account from an upgrade standpoint. Be careful. They fraudulently charge you for purchases and then take it out on you when you catch the illegal activity and lock your account from growth by putting you in the negative by such a margin you can’t get out of it from normal game play. And the customer service button just doesn’t work and there’s no way to talk to anyone in customer service about the issues. At least Apple got me my money back on the incorrectly charged purchases.Show lessJon A from CT
Developer Response
Hello, when you pay with a credit card, some credit card bills may appear delayed, so what you encounter may be that the historical bill is merged with the current bill. You can contact your credit card bank to confirm this information, or You can tell me your order information and I will check it for you.players in Planet 99 from FHZ are forcing players to quit
There’s no support from any developer of this game. Planet 99 is a disaster because of FHZ Alliance. Players under this alliance makes a lot of players quit this game. TrollHunter are sending fake nude photos to different discord of alliance and pressuring players to give up and quit. Most of the spenders already quit because of this player so they can sell their account to new players. Hope developers check this as this is bad for this game. There’s a lot of racial, sexism and discrimination going on in the chat. FHZ is bad for this game and most of their players are threatening players not to return to play especially if the player is spenders. Hope Developers will check it.Show lessathousandmiles1431
Developer Response
Thank you for your feedback, I will submit your feedback to the development team.
