Hello, I want to preface this review by saying I love the concept and what was attempted with this app, and I enjoy how the devs have been responding to criticism and improving things. But this app is still full of issues, especially with Pokemon cards. The main issues I have encountered I will list below.
1. Pokemon card library. I do not know where Ludex gets its library of Pokemon cards, but it’s missing so much, some of the random promo cards and reprints is pretty excusable, but there’s some pretty well known cards that aren’t there
2. Search function. The search function if your card doesn’t scan correctly is a good concept but in execution this one is. completely broken, and I cannot find anything with it
3. Alternative versions of cards. If you have a version of a card that isn’t the main one from the packs or a reverse holo, you are out of luck. No option for metal variants, deck cards, or anything besides reverse holo is annoying, but it’s definitely not a HUGE issue
4. Binders. Binders are really hard to use, from someone trying to collect full sets. Good luck, if you want to use the broken search tool, you cannot search by set, also it’s found to be out of order from lack of a custom order option
Overall, I love this app, and I love the idea, but the issues are so jarring and make it almost impossible to collect the way the app intends you too. If these issues ever get fixed. Definitely a 5 star app.
Developer Response
We greatly appreciate your honest and thoughtful review. All of this information will be pushed to the appropriate teams. I have had this app for about a week, and have loaded approximately 600 cards. All sports cards, and primarily baseball cards. One notable option that is missing so far from the app is the ability to sort cards by year in numerical order. All sports card checklists are generated by card number, but this app has no option to let you match up the card. You saved online against any kind of a checklist like that. If or when that option is added, it will improve my personal rating of this app.
There are a few issues. 1) I get no data available from cards I try to scan in even though I scanned in cards from the same series. 2) Some sets are not available (2023 Sage, 2024 Cards of all sorts). 3) Some cards misidentified by the app, plus current rates do not show even after changing the card type. 4) Autograph cards do not reflect properly. 5) Some scan ins provide incorrect card numbers. This is a good App, and can be better if better updated and maintained. I enjoy this app and would hate to move to a different one, so please get these bugs fixed.
Developer Response
I do apologize for your initial negative experience with the app. Please message us at Support@ludex.com so that we can look into this further.I’ve scanned about 7k cards in a month from the 60s through present day, with a success rate around 98% on first scan. 1% of the 2% that did not scan were found after a little info input into the system. The other 1% were either multi sport based cards or Ludex have not entered into their database yet, which are some present day cards.
I did have some issues when first starting out but the customer service is great and responds usually within 24 hours. The CEO handled one issue which was awesome and shows Ludex cares about the customer. Customer service will let you know one way or another if a set is being inputted to scan or is upcoming; or they don’t put multi sport sets in, etc…up front is a good business practice. Other issues are: sometimes, not often, a parallel has to be changed but not a big deal, helps me get familiar with all this new stuff nowadays…weirdly fun. Some pricing isn’t accurately interfaced but a little research through eBay links, you get a good/quick picture of what you’re looking for.
Overall the improvements to the app in my one month of usage have been tremendous and I believe they have some bigger improvements in the future. Great card organization and pricing all in one place. Benefits outweigh the minor issues and keeps getting better.
Developer Response
We truly appreciate your robust and honest feedback. Your 5-star review is incredible. I like the idea, I’m on the free trial currently but I don’t plan on keeping it unless this is fixed. My biggest issue is the “sell” button doesn’t work after linking eBay account with Ludex. I’ll have to scan the card and then open the eBay app and list it as apposed to being able to do so straight from the app. I have no idea why, ive followed their in app directions to a T but the button simply won’t work.
Also the cards scan incorrectly way too often for $10 a month. If these issues were fixed I could justify the $10 a month. Right now it’s just a good tool to keep track of the cards in your collection and maybe their value. Please fix the sell button.
Developer Response
I do apologize for your initial negative experience with the app. Please message us at Support@ludex.com so that we can look into this further.
I scanned my graded card but it said value pending. And I don’t really wanna add my own values because they might not be accurate as much a ludex’s. I would really appreciate it. another negative is that you have to pay to have unlimited scans but as a collector that doesn’t want to pay for the membership it’s annoying , I would like it if every week you got another three scans or something like that. Part for that the app is very good.
Developer Response
We are constantly working on our values. I do apologize that you received that message. I always thought twice about these card scanner apps and products but ludex nail this app! I was hustling hard on ebay for a few years and with work 11 hours a day and a pregnant wife I just started feeling like all the time to list on ebay was just draining, but im a critic especially in the card world and hobby a great love of mine all my life and im saying this is the best thing to happen for me and hustling and getting back to business with the thousands of cards i have to sell!! I absolutely love it and went with the pro membership and literally it just goes right to ebay in seconds and all the stuff is filled out and do ur shipping and if u auctioning or buying now!! Listen when i say if u got card tons of cards you can get 1-10$ this the way to go 💯
Developer Response
Thank you so much for your 5-star review! We appreciate you taking time out of your day to say such kind things, good luck with the new one!So make sure when you scan your card, you’re clicking on the eBay sold listings in the app. I’ve scanned no name players on a base card and it said the card was worth 3 bucks. I got to check the eBay sold listing on the app and no recent sales to properly value the card. I’ve also scanned cards that show me the value of PSA graded cards when I it should be showing me raw value. It has some bugs but it’s helped me a lot with finding information on cards I’m not familiar with. It’s great for getting you basic information about a card so that you can better research it.
Developer Response
Thank you for your honest feedback and review. This is what we’ve been waiting for!.. the ultimate stream machine I call it. Just two months ago I re-entered the card bonanza and was at the dinosaur age until I said let me download this app right her Ludex and it has changed my life and Up’d my business and business by 50% we can all love that type of response and result from our hard work at data entry and scanning. This is 1 for the book! Thanks Ludex you’ll change the card and brought back the passion of the once hobby.
Developer Response
We are so happy to hear it! Thank you for your review and thoughtful comments. When cards aren’t recognized, we’re kind of stuck having to remember to come back to Ludex and take a picture later. I forget which card. Is there a way to keep an unrecognized card inventory that will occasionally check with the database when new cards have been added?
Developer Response
Thank you for your 5-star review and honest feedback!
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