Leave a Review Shurgard
nightmare
nightmare. they have an app that doesn't work. they made me addicted to storage. I used the app to open the gate, to start the elevator. and after 30 minutes I couldn't leave storage because the app forced me to confirm the new regulations. it was late at night, I had 5% battery. worst customer service ever. the storage manager is very rudeShow lesswroblewskiwei
Can’t login
App doesn’t function at all. I cannot even login to the app, despite the fact I’m using the code given to me on the invoice they sent to my email, apparently that code doesn’t match my email address so I can pay my invoice. Totally useless app and will no doubt cause me to receive a late fee if I can’t figure out how to pay it soon.Show lessMrJimbles
Shurgard, please replace the developer/ management
As of writing this review I have been sat in my car for the past half hour trying to make this app work and can’t have access to my unit
I have restarted my phone twice and reinstalled the app, and app still not working - and thus cannot have access to my storage
I have meeting for which I require some of items in storage for- this extremely unacceptable
Please don’t offer service that is not reliable/ doesn’t work- get more capable developer team to handle this project - this is central to customer engagement and you are failing terribly
May have to move to a different competing service if I can’t access the unit I am payingShow lesspmhayford