App is always crashing
I've had this maybe 7 months and the app has crashed multiple times. When I say crashed I mean you cannot play anything. I'll write into cs and suddenly a day later without any response it magically works again. One time they told me to uninstall and reinstall which made me rebuild my entire saved library, some of which I had made myself (this took a while.) Got in bed tonight ready to select a sleep noise only for it to happen again. I'd purchase another brand if I were you.Developer Response
We sincerely apologize for any inconvenience caused by recent updates. Our technical team is now working around the clock to ensure smooth, uninterrupted service.I can’t get through password reset keep saying error message since 4:30 AM
I’ve reached out to your team. I’ve gotten to response back. I’m currently waiting to see. When is this going to be taken care of your team said shortly it’s been nearly the whole day. Your app is not responding to change password. Keep saying error message your app should also, offer more times to set more alarms. app should be in full equip not having customers wait to fix a glitch over a half a day and still not yet resolvedDeveloper Response
We are pleased to inform you that our server update was successfully completed yesterday. We apologize for any inconvenience caused during the past two days and appreciate your patience. Please note that with this update, all users will need to register again. Unfortunately, all previously saved favorites have been cleared in this process. We understand this may be inconvenient and we sincerely apologize for any disruption. This essential maintenance was necessary to ensure that we continue to provide you with the best possible service. Your understanding and patience are greatly appreciated. Thank you for your continued support.Great to begin with but latest update ruined it
This was a great app and sound machine for about two weeks. My daughter loved being able to choose the music and customize the light. However, the latest update rendered all of those features unusable. Now it’s just like any other sound machine.Developer Response
We are pleased to inform you that our server update was successfully completed yesterday. We apologize for any inconvenience caused during the past two days and appreciate your patience. Please note that with this update, all users will need to register again. Unfortunately, all previously saved favorites have been cleared in this process. We understand this may be inconvenient and we sincerely apologize for any disruption. This essential maintenance was necessary to ensure that we continue to provide you with the best possible service. Your understanding and patience are greatly appreciated. Thank you for your continued support.