Missing Coins
I have recently downloaded your application. When asked to top up, I did so for the lowest amount $4.99. It said that the upload was successful, however it did not show up in the balance. I thought I might have had a problem and that it didn’t go thru. I went back to the top up and the $4.99 option was no longer there. I purchased the $9.99 and carefully watched what the screens said. They said top up was successful. Again, no coins in balance. So I’ve paid $15 on top ups and never received any coins. There is no where to report a problem so I’m leaving the review in hopes that I can get a successful resolution.
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Response from developer
We apologize for the inconvenience caused to you. Please send your Readink account information and Apple in-app purchase order ID (in the email associated with your AppleId) to our customer service email: support@readink.app. After verification, we will issue your purchased goods. Our in-app customer service system will be launched in the next version, so stay tuned.
