Leave a Review Done
Do not do business with Done
Done is a terrible company and you shouldn’t do business with them. They will charge you monthly but not respond to prescription requests for months on end. When you ask for a refund on months where they didn’t give you a prescription, they’ll give you the run around and ultimately pay you $15 off the $79 they charged. I gave them 22 days to contact me back so I can get my prescription before my trip, not a single customer service person could respond to countless emails, Instagram DMs, messages in the portal or anything. Ultimately I couldn’t get medication before my trip that they’ve charge me for. This is the 2nd time this happened. Their customer service is non existent, they want our money and they don’t care about helping us out once they get it. You can’t contact them by anything except a support email that they don’t email back on. Their phone number will keep you on hold for hours and never lead to a person. Depending on the doctor, they’ll start you on some useless medication that doesn’t work for months before getting the medication you need. Half the time they don’t even send in the right prescriptions. Stay away, find another company who does this type of businessShow lessBeerShopManager
Developer Response
We sincerely apologize for the inconvenience caused. We are working diligently to restore order and efficiency and will resolve your issue as soon as possible.Horrible customer service that will charge you
Horrible customer service that will charge you without taking any action for over a month and not keeping you updated on what is going on with your treatment and subscription. They also cancel your appointment last minute if you do or don’t take their assessment tests, in which the person will give a random excuse of a random family member dying, which has happened with a lot of the PHPMs that have been assigned/fired/resigned/rerouted to me (I’m on my 4th or 5th- can remember) They will also try to pivot and say they’re busy or some lame excuse, in order to rebook your appointment past your payment date just charge you and make you stay with them. I have been trying to contact customer service or anybody that will answer for over a month and nothing has been done, except not answer me and switched/reassign another new PHPM which canceled the appointment and rescheduled to another date. All while they charged me the subscription fee.Show lessPoomda bear
Developer Response
We sincerely apologize for the inconvenience caused. We are working diligently to restore order and efficiency and will resolve your issue as soon as possible.Phone number
I tried signing in and it wouldn’t change the country’s phone number rubbish I’m in England people be aware don’t download or buy it’s rubbish only for people in china might be able to get in the app but I don’t know there type of phone number like +44 or that only get it if ur in china and u might get in really rubbish this appShow lessLelapwlskwls