Horrible communication tool
My dog was recently spayed and ended up with an infection (inside). In trying to communicate with my vet, Otto kept closing out conversations. I contacted them multiple times every day for a week, but had to keep starting new conversations because I couldn’t respond to existing ones. The vet was constantly missing concerns and didn’t realize how long she was having problems because the conversations kept closing, until she got so bad she had to be hospitalized. They just now responded to a question from last week - from before my dog was hospitalized (way too late). Otto is a horrible communication tool that I would not recommend to anyone who wants to keep their pet alive.
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