Leave a Review Caravan and Motorhome Club
In Spain and app or support can’t send me a simple email to supply ferry details!
So 3,000 miles from home and I book and pay for a ferry costing £680 via app and it doesn’t even send me confirmation to my email address. I then have to phone support in the UK who say they’ll send the ferry details to my email. Two days later and still no email. Nothing wrong with my email address, I’ve had it for 30 years, it’s also been my registered email address with CAMC for over a decade, but now CAMC can’t even email me a receipt for my £680 and I have no ferry details to go on and nothing to show at ferry port when I turn up!
Complaints sent to CAMC are met with automated responses that say they’ll contact me within 10 days! 10 days! When I’m in a foreign country needing help now!
This app is useless and so is support. I am going to cancel my membership as I get nothing in return but a load of trouble!Show lessNic749726
Developer Response
Hi Nic749726 thank you for your review. Please contact the team on continentalsites@camc.com and someone will be able to assist you further.Impossible
So, when we tried to join the app maintained that the address that it had inserted itself from our postcode was not correctly entered, a bug we could not get past. We were joining at a stand at a show so then had to start all over again on paper. Despite being reassured that we were now members, lack of a membership number caused problems only resolved by a lengthy phone call.
The website search function is poor. We wanted to find a place near family in Cheshire. Search results suggested County Durham. We eventually booked a place using the handbook and map, and expected to be able to find the same information on the website. There is very little correlation between the two.
The website won’t let me access my membership card directly or save it to my Apple wallet as, despite having welcomed me by name on the home page and reminding me of my membership number, it is very doubtful of my membership status.
Can’t be bothered and now use Search for Sites which has all your sites on it in marked by a green flag.Show lessBinkie60
Developer Response
Hi Binkie60 thank you for your feedback. Please feel free to contact us by email to appfeedback@camc.com with more details to understand the issues you are having with with the App. Your feedback is important to us in order to improve the app, and is much appreciated.CAMC App
Contrary to the many negative comments about the CAMC App., we have had no problems with the latest version. As usual it took us a bit of time to find our way round the site but after a few bookings we have got used to it and have had no trouble finding what we want, checking availability and booking a site. A booking reservation is usually sent through within 5 minutes.
Keep up the good work.
Satisfied CAMC membersShow lessBeniduo
Developer Response
Hi Beniduo thank you for your comment. We are pleased to hear that have been able to navigate your way through the App.