Can’t create a new account.
Update: To MoonPaySupport, I have contacted you in the past (two years ago? I forget) about this issue. You claimed that you have no way of deleting my number from my old email address if I can’t access the email. Basically, I’m S.O.L.
This is bad for your business. IDK why you have it setup that way. Why can’t we just resubmit an ID?
Original review:
I contacted support over a year ago and the problem still persists. My phone number is linked to an old account. An email that I no longer have access to. It will not let me proceed to create a new account, even though my main credentials pass. It’s ridiculous that they can’t wipe the old account. This is the reason why you get one star.Developer Response
We’re sorry to hear you’ve had a bad experience with MoonPay, and we want to make it right for you. Please contact our support team via https://help.moonpay.com/hc/en-gb/requests/new with more details about the issues you’re experiencing, and we’d be happy to assist you. - MoonPay Support.Can’t create a new account.
I contacted support over a year ago and the problem still persists. My phone number is linked to an old account. An email that I no longer have access to. It will not let me proceed to create a new account, even though my main credentials pass. It’s ridiculous that they can’t wipe the old account.
This is the reason why you get one star.Developer Response
We’re sorry to hear you’ve had a bad experience with MoonPay, and we want to make it right for you. Please contact our support team via https://help.moonpay.com/hc/en-gb/requests/new with more details about the issues you’re experiencing, and we’d be happy to assist you. - MoonPay Support.Most extremely effective well experienced crypto recovery service expertises!
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